Case Study: Healthcare

Case Study

This healthcare organization has been recognized for several years as one of the best employers in the country.

Results

  • Employee satisfaction with recognition has increased from 64% to 78%.
  • Overall employee engagement scores have soared to 86%.
  • System retention reached 90% and RN retention rose to 93%.

As part of its Total Rewards Model, this healthcare delivery organization aimed to further engage employees and recognize those exhibiting the company’s core values.

Issues

  • Align disparate initiatives into a unified recognition system while creating stronger links between rewards and employee performance.
  • Improve employee satisfaction with recognition.

Solution

  • BI collaborated with this organization to create a recognition program that aligned the organization’s vision and values with its commitment to its employees.
  • The new program included a formalized recognition platform utilized by 400+ managers and 6,000+ employees with initiatives including manager discretionary awards, peer-to-peer recognition, milestones, employee of the month and employee suggestions/ideas.
  • BI produced custom communication elements such as posters, peer recognition cards and table tents.