case study healthcare
By identifying barriers within each pilot site, BI was able to develop appropriate training and communications elements to ensure leaders had the tools and skills needed to make their teams successful.
Results
- The company realized statistically significant improvement in six key areas.
- Four of the five top-rated items directly related to the corporate learning objectives.
- Employee feedback on individual learning modules was over 4 on a 5-point scale.
This global provider of healthcare products and services employs over 40,000 employees on five continents. A product of multiple acquisitions over a relatively short period of time, it was in the midst of transforming its business from a decentralized, independent model to a more streamlined, integrated and cohesive enterprise.
Issues
- Define barriers to employee acceptance of new corporate identity and culture.
- Train employees on company mission, vision and values.
- Create a strong brand for the cultural initiative.
- Ensure leaders of individual sites have the tools and skills to deploy corporate messages including training and communication tools.
- Strengthen trust levels between independent sites and the corporate offices.
Solution
- Five US-based sites that were representative of the organization were asked to participate in a pilot program.
- BI conducted a thorough cultural assessment of each pilot site and identified barriers to preventing the acceptance of the new corporate initiative.
- BI developed a cohesive training and communications plan for the wide variety of employees within the five participating pilot sites.
- Communication centers were developed, providing each site functional, turnkey vehicle to display corporate and local news.