{"id":3260,"date":"2025-04-11T13:45:05","date_gmt":"2025-04-11T03:45:05","guid":{"rendered":"https:\/\/www.biworldwide.com\/en-au\/?post_type=case-study&#038;p=3260"},"modified":"2025-04-11T13:45:06","modified_gmt":"2025-04-11T03:45:06","slug":"creating-a-high-performing-culture","status":"publish","type":"case-study","link":"https:\/\/www.biworldwide.com\/en-au\/our-work\/case-study\/creating-a-high-performing-culture\/","title":{"rendered":"Creating a high-performing culture"},"content":{"rendered":"<div class=\" has-content-align-left has-overlay has-overlay--light alignwide wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.com\/en-au\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media has-dynamic-border-radius\">\n\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__overlay overlay-light\"><\/div>\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.biworldwide.com\/wp-content\/uploads\/2025\/02\/CaseStudy4-1440x600-1.jpg\" alt=\"\" class=\"biw-hero__bg-image\" style=\"object-position: 50% 50%;\">\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\tCreating a high-performing culture\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>A global healthcare technology company wanted to determine if there was a connection between recognition activity and how employees feel at work.<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull  has-background-angle-to-left bg-angle-action  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-0b5f5b40 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7ee84d44 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-119bc444 wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--1\"><strong>Impact<\/strong><\/h2>\n\n\n\n<p class=\"is-style-intro-large-text is-style-intro-large-text--2\">Data showed employees felt recognized, valued, and empowered if they received three recognitions in the three months leading up to the company&#8217;s organizational health survey.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-0ab540ad wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-dad2828d wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--3\"><strong>Industry<\/strong><\/h2>\n\n\n\n<p>Life sciences<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--4\"><strong>Problem space<\/strong><\/h2>\n\n\n\n<p>Employee engagement<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--5\"><strong>Services<\/strong><\/h2>\n\n\n\n<p>Communications<\/p>\n\n\n\n<p>Recognition<\/p>\n\n\n\n<p style=\"padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">Research and strategy<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--6\"><strong>Technology<\/strong><\/h2>\n\n\n\n<p>DayMaker<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<span class='background-angle-wrapper'><svg fill='none' viewBox='0 0 1728 699' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M1728 0H0V294.923L1728 698.43V0Z' fill='url(#69f46ecdea255)'\/><defs><linearGradient id='69f46ecdea255' x1='1738.8' x2='1701' y1='717.27' y2='15.023' gradientUnits='userSpaceOnUse'><stop stop-color='#6D28D9' stop-opacity='.3' offset='0'\/><stop stop-color='#6D28D9' stop-opacity='0' offset='1'\/><\/linearGradient><\/defs><\/svg><\/span><\/div>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e411dc63 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-large-section-heading is-style-large-section-heading is-style-large-section-heading\">How does recognition impact an organization?<\/h2>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">A global healthcare technology company wanted to determine if there was a connection between recognition activity and how employees feel at work. We compared their organizational health survey (OHS) results with our global recognition program activity and then used this information to make data-driven recommendations on how to optimize their recognition program.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-large-section-heading is-style-large-section-heading is-style-large-section-heading\">Inspiring employees around the world<\/h2>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">We paired the OHS survey results with six months of recognition activity preceding the survey. The over 40,000 individuals included in our research needed to be employed for the entire six months to be considered. The recognition data included in our research were special occasion, peer-to-peer, manager discretionary, recognition with points, and service anniversary.<\/p>\n\n\n\n<p>We also implemented a regular cadence of campaigns to spotlight recognition. Campaigns incorporated segmented communications and messaging based on the employee\u2019s level of engagement with the program with specific calls to action. Recognition tips based on the OHS research findings were also incorporated into leader and manager communications. To ensure employees felt connected and the campaigns resonated globally, all communications were translated and the employee received the messaging in their preferred language.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-large-section-heading is-style-large-section-heading is-style-large-section-heading\">Recognition impacts culture<\/h2>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">The data revealed a positive impact on those who receive 3 recognitions in 3 months leading up to OHS. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If employees say they are often recognized, they are six times more likely to recommend the company to others as a great place to work.<\/li>\n\n\n\n<li>Employees who say they are often recognized are 6.2 times more likely to say their manager leverages differences as a strength.<\/li>\n\n\n\n<li>Those who receive recognition are 3.7 times more likely to give recognition as well.<\/li>\n\n\n\n<li>Those who say they are often recognized are 6.6 times more likely to say they are encouraged to find new and better ways of working.<\/li>\n\n\n\n<li>Those who feel recognized are 4.1 times less likely to think about leaving.<\/li>\n\n\n\n<li>Employees who receive three or more recognitions in six months score 10 percentage points higher on feeling &#8220;recognized for great performance.&#8221;<\/li>\n\n\n\n<li>Those who feel recognized are 7.8 times more likely to say they &#8220;go above and beyond&#8221; their normal duties.<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">During the recognition campaigns, the client saw great results.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Over 730,000 total recognitions sent &#8211; up 11% over the previous year<\/li>\n\n\n\n<li>Over 9,000 first-time recognition givers<\/li>\n\n\n\n<li>Over 15,000 first-time recognition receivers<\/li>\n\n\n\n<li>81% of employees logged into the recognition site<\/li>\n\n\n\n<li>97% of managers gave recognition<\/li>\n\n\n\n<li>89% of employees receive recognition<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull  has-background-angle-to-left bg-angle-accent-purple has-global-padding is-layout-constrained wp-container-core-group-is-layout-5a30f31b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group  has-wrap-on-small-screens has-wrap-on-tablet-screens is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-339b1da1 wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading\">Our work speaks for itself<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/our-work\/case-study\/\">View All Case Studies<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-d3543a3b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul data-animate=\"true\" data-animation-direction=\"up\" data-child-animation=\"stagger\" class=\"columns-3 my-class wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-25ce596f wp-block-post-template-is-layout-grid has-dynamic-row-fill has-responsive-items-per-row has-laptop-3-per-row has-tablet-2-per-row has-mobile-1-per-row\"><li class=\"wp-block-post post-5031 post type-post status-publish format-standard has-post-thumbnail hentry content-topic-channel-engagement content-topic-channel-loyalty content-topic-channel-smart content-topic-communications problem-space-channel-engagement\">\n\n<div class=\"has-dynamic-border-radius wp-block-biw-block-theme-case-study\">\n\t<div class=\"cs-card__grid\">\n\t\t<div class=\"cs-card__media\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"cs-card__featured-image\"><img loading=\"lazy\" decoding=\"async\"  style=\"object-position: 50% 50%;\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-6.png\" class=\"cs-card__featured-image-img has-focal-point wp-post-image\" alt=\"A woman with long brown hair and glasses, wearing a striped shirt, sits at a desk smiling. The background is a mix of office scenery and colorful geometric shapes in blue, white, and orange.\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-6.png 1920w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-6-300x169.png 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-6-1024x576.png 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-6-768x432.png 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-6-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"cs-card__content\">\n\t\t\t\t\t\t\t<h3 class=\"cs-card__title\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/boost-channel-incentive-engagement-through-better-communication\/\">Boost channel incentive engagement through better communication<\/a>\n\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cs-card__excerpt\">Incentives fail when partners forget they exist. Learn how structured, multi\u2011channel communication keeps your programme visible, clear and motivating<\/div>\n\t\t\t\t\t\t\t\t\t\t<a class=\"cs-card__cta\" href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/boost-channel-incentive-engagement-through-better-communication\/\">Learn More<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-5028 post type-post status-publish format-standard has-post-thumbnail hentry content-topic-behavioural-economics content-topic-channel-engagement content-topic-channel-loyalty content-topic-channel-smart problem-space-channel-engagement\">\n\n<div class=\"has-dynamic-border-radius wp-block-biw-block-theme-case-study\">\n\t<div class=\"cs-card__grid\">\n\t\t<div class=\"cs-card__media\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"cs-card__featured-image\"><img loading=\"lazy\" decoding=\"async\"  style=\"object-position: 50% 50%;\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-5.png\" class=\"cs-card__featured-image-img has-focal-point wp-post-image\" alt=\"A woman in a yellow sweater sits at a desk with a laptop, holding a mug and smiling. There is a vase with flowers on the table and plants in the background. The setting appears to be a modern, bright office space.\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-5.png 1920w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-5-300x169.png 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-5-1024x576.png 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-5-768x432.png 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-5-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"cs-card__content\">\n\t\t\t\t\t\t\t<h3 class=\"cs-card__title\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/why-you-should-reward-more-than-the-sale-in-channel-incentives\/\">Why you should reward more than the sale in channel incentives<\/a>\n\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cs-card__excerpt\">Transactional incentives limit impact. Learn how to motivate the behaviours that create revenue &#8211; enablement, presales, adoption &#8211; and build lasting loyalty.<\/div>\n\t\t\t\t\t\t\t\t\t\t<a class=\"cs-card__cta\" href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/why-you-should-reward-more-than-the-sale-in-channel-incentives\/\">Learn More<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-5025 post type-post status-publish format-standard has-post-thumbnail hentry content-topic-channel-engagement content-topic-channel-loyalty content-topic-channel-smart problem-space-channel-engagement\">\n\n<div class=\"has-dynamic-border-radius wp-block-biw-block-theme-case-study\">\n\t<div class=\"cs-card__grid\">\n\t\t<div class=\"cs-card__media\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"cs-card__featured-image\"><img loading=\"lazy\" decoding=\"async\"  style=\"object-position: 50% 50%;\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-3-1.png\" class=\"cs-card__featured-image-img has-focal-point wp-post-image\" alt=\"A man and woman sit at a desk with a laptop open, reviewing a document together. The woman points to the paper, and the man looks at it attentively. The background features a purple and pink geometric design.\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-3-1.png 1920w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-3-1-300x169.png 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-3-1-1024x576.png 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-3-1-768x432.png 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/04\/website-banners-3-1-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"cs-card__content\">\n\t\t\t\t\t\t\t<h3 class=\"cs-card__title\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/why-mdf-and-rebates-arent-enough-in-channel-incentives\/\">Why MDF and rebates aren\u2019t enough in channel incentives<\/a>\n\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cs-card__excerpt\">Financial incentives motivate the partner business, not the individuals. Learn how to balance MDF, rebates and total rewards to build stronger loyalty.<\/div>\n\t\t\t\t\t\t\t\t\t\t<a class=\"cs-card__cta\" href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/why-mdf-and-rebates-arent-enough-in-channel-incentives\/\">Learn More<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/li><\/ul>\n\n<\/div>\n\n\n<div class=\"wp-block-biw-block-theme-reset-query\" style=\"display: none;\">Query reset complete<\/div><\/div>\n<span class='background-angle-wrapper'><svg fill='none' viewBox='0 0 1728 699' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M1728 0H0V294.923L1728 698.43V0Z' fill='url(#69f46ecdf1e9f)'\/><defs><linearGradient id='69f46ecdf1e9f' x1='1738.8' x2='1701' y1='717.27' y2='15.023' gradientUnits='userSpaceOnUse'><stop stop-color='#9747FF' stop-opacity='.3' offset='0'\/><stop stop-color='#9747FF' stop-opacity='0' offset='1'\/><\/linearGradient><\/defs><\/svg><\/span><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A global healthcare technology company wanted to determine if there was a connection between recognition activity and how employees feel at work.<\/p>\n","protected":false},"featured_media":1338,"template":"","meta":{"case_study_logo":0,"unique_title":"","unique_cta":"","featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"content-topic":[69,22,27,9],"problem-space":[6],"class_list":["post-3260","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","content-topic-daymaker","content-topic-employee-recognition","content-topic-employee-wellbeing","content-topic-recognition","problem-space-employee-engagement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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