{"id":3260,"date":"2025-04-11T13:45:05","date_gmt":"2025-04-11T03:45:05","guid":{"rendered":"https:\/\/www.biworldwide.com\/en-au\/?post_type=case-study&#038;p=3260"},"modified":"2025-04-11T13:45:06","modified_gmt":"2025-04-11T03:45:06","slug":"creating-a-high-performing-culture","status":"publish","type":"case-study","link":"https:\/\/www.biworldwide.com\/en-au\/our-work\/case-study\/creating-a-high-performing-culture\/","title":{"rendered":"Creating a high-performing culture"},"content":{"rendered":"<div class=\" has-content-align-left has-overlay has-overlay--light alignwide wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.com\/en-au\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media has-dynamic-border-radius\">\n\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__overlay overlay-light\"><\/div>\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.biworldwide.com\/wp-content\/uploads\/2025\/02\/CaseStudy4-1440x600-1.jpg\" alt=\"\" class=\"biw-hero__bg-image\" style=\"object-position: 50% 50%;\">\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\tCreating a high-performing culture\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>A global healthcare technology company wanted to determine if there was a connection between recognition activity and how employees feel at work.<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull  has-background-angle-to-left bg-angle-action  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-0b5f5b40 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7ee84d44 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-119bc444 wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--1\"><strong>Impact<\/strong><\/h2>\n\n\n\n<p class=\"is-style-intro-large-text is-style-intro-large-text--2\">Data showed employees felt recognized, valued, and empowered if they received three recognitions in the three months leading up to the company&#8217;s organizational health survey.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-0ab540ad wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-dad2828d wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--3\"><strong>Industry<\/strong><\/h2>\n\n\n\n<p>Life sciences<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--4\"><strong>Problem space<\/strong><\/h2>\n\n\n\n<p>Employee engagement<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--5\"><strong>Services<\/strong><\/h2>\n\n\n\n<p>Communications<\/p>\n\n\n\n<p>Recognition<\/p>\n\n\n\n<p style=\"padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">Research and strategy<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-overline-bold-text is-style-overline-bold-text--6\"><strong>Technology<\/strong><\/h2>\n\n\n\n<p>DayMaker<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<span class='background-angle-wrapper'><svg fill='none' viewBox='0 0 1728 699' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M1728 0H0V294.923L1728 698.43V0Z' fill='url(#69d9efe0c3721)'\/><defs><linearGradient id='69d9efe0c3721' x1='1738.8' x2='1701' y1='717.27' y2='15.023' gradientUnits='userSpaceOnUse'><stop stop-color='#6D28D9' stop-opacity='.3' offset='0'\/><stop stop-color='#6D28D9' stop-opacity='0' offset='1'\/><\/linearGradient><\/defs><\/svg><\/span><\/div>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e411dc63 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-large-section-heading is-style-large-section-heading is-style-large-section-heading\">How does recognition impact an organization?<\/h2>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">A global healthcare technology company wanted to determine if there was a connection between recognition activity and how employees feel at work. We compared their organizational health survey (OHS) results with our global recognition program activity and then used this information to make data-driven recommendations on how to optimize their recognition program.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-large-section-heading is-style-large-section-heading is-style-large-section-heading\">Inspiring employees around the world<\/h2>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">We paired the OHS survey results with six months of recognition activity preceding the survey. The over 40,000 individuals included in our research needed to be employed for the entire six months to be considered. The recognition data included in our research were special occasion, peer-to-peer, manager discretionary, recognition with points, and service anniversary.<\/p>\n\n\n\n<p>We also implemented a regular cadence of campaigns to spotlight recognition. Campaigns incorporated segmented communications and messaging based on the employee\u2019s level of engagement with the program with specific calls to action. Recognition tips based on the OHS research findings were also incorporated into leader and manager communications. To ensure employees felt connected and the campaigns resonated globally, all communications were translated and the employee received the messaging in their preferred language.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading is-style-large-section-heading is-style-large-section-heading is-style-large-section-heading\">Recognition impacts culture<\/h2>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">The data revealed a positive impact on those who receive 3 recognitions in 3 months leading up to OHS. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If employees say they are often recognized, they are six times more likely to recommend the company to others as a great place to work.<\/li>\n\n\n\n<li>Employees who say they are often recognized are 6.2 times more likely to say their manager leverages differences as a strength.<\/li>\n\n\n\n<li>Those who receive recognition are 3.7 times more likely to give recognition as well.<\/li>\n\n\n\n<li>Those who say they are often recognized are 6.6 times more likely to say they are encouraged to find new and better ways of working.<\/li>\n\n\n\n<li>Those who feel recognized are 4.1 times less likely to think about leaving.<\/li>\n\n\n\n<li>Employees who receive three or more recognitions in six months score 10 percentage points higher on feeling &#8220;recognized for great performance.&#8221;<\/li>\n\n\n\n<li>Those who feel recognized are 7.8 times more likely to say they &#8220;go above and beyond&#8221; their normal duties.<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-leading-text is-style-leading-text\">During the recognition campaigns, the client saw great results.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Over 730,000 total recognitions sent &#8211; up 11% over the previous year<\/li>\n\n\n\n<li>Over 9,000 first-time recognition givers<\/li>\n\n\n\n<li>Over 15,000 first-time recognition receivers<\/li>\n\n\n\n<li>81% of employees logged into the recognition site<\/li>\n\n\n\n<li>97% of managers gave recognition<\/li>\n\n\n\n<li>89% of employees receive recognition<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull  has-background-angle-to-left bg-angle-accent-purple has-global-padding is-layout-constrained wp-container-core-group-is-layout-5a30f31b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group  has-wrap-on-small-screens has-wrap-on-tablet-screens is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-339b1da1 wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading\">Our work speaks for itself<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/our-work\/case-study\/\">View All Case Studies<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-d3543a3b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul data-animate=\"true\" data-animation-direction=\"up\" data-child-animation=\"stagger\" class=\"columns-3 my-class wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-25ce596f wp-block-post-template-is-layout-grid has-dynamic-row-fill has-responsive-items-per-row has-laptop-3-per-row has-tablet-2-per-row has-mobile-1-per-row\"><li class=\"wp-block-post post-4939 post type-post status-publish format-standard has-post-thumbnail hentry content-topic-employee-performance content-topic-employee-rewards content-topic-sales-incentives content-topic-salesmaker problem-space-sales-team-motivation\">\n\n<div class=\"has-dynamic-border-radius wp-block-biw-block-theme-case-study\">\n\t<div class=\"cs-card__grid\">\n\t\t<div class=\"cs-card__media\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"cs-card__featured-image\"><img loading=\"lazy\" decoding=\"async\"  style=\"object-position: 50% 50%;\" width=\"1728\" height=\"600\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Web-hero-image-Overcoming-contest-obstacles-WRuckes-SMutchler-4.25-1728-600.jpg\" class=\"cs-card__featured-image-img has-focal-point wp-post-image\" alt=\"Three yellow paper airplanes fly to the right on a blue and gray background, leaving dotted yellow trails behind them. Two planes are close together at the top left, while one is farther ahead at the bottom right.\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Web-hero-image-Overcoming-contest-obstacles-WRuckes-SMutchler-4.25-1728-600.jpg 1728w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Web-hero-image-Overcoming-contest-obstacles-WRuckes-SMutchler-4.25-1728-600-300x104.jpg 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Web-hero-image-Overcoming-contest-obstacles-WRuckes-SMutchler-4.25-1728-600-1024x356.jpg 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Web-hero-image-Overcoming-contest-obstacles-WRuckes-SMutchler-4.25-1728-600-768x267.jpg 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Web-hero-image-Overcoming-contest-obstacles-WRuckes-SMutchler-4.25-1728-600-1536x533.jpg 1536w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"cs-card__content\">\n\t\t\t\t\t\t\t<h3 class=\"cs-card__title\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/overcoming-obstacles-to-sales-incentive-design\/\">Overcoming obstacles to sales incentive design<\/a>\n\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cs-card__excerpt\">There are many obstacles BI WORLDWIDE has observed when designing effective contests for sales organisations. Read this blog for eight challenges you may face as well as solutions to make your contests drive the results you\u2019re looking for.<\/div>\n\t\t\t\t\t\t\t\t\t\t<a class=\"cs-card__cta\" href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/overcoming-obstacles-to-sales-incentive-design\/\">Learn More<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-4935 post type-post status-publish format-standard has-post-thumbnail hentry content-topic-employee-recognition content-topic-recognition problem-space-employee-engagement\">\n\n<div class=\"has-dynamic-border-radius wp-block-biw-block-theme-case-study\">\n\t<div class=\"cs-card__grid\">\n\t\t<div class=\"cs-card__media\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"cs-card__featured-image\"><img loading=\"lazy\" decoding=\"async\"  style=\"object-position: 50% 50%;\" width=\"1728\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/New-homepage-hero-template-file-1728x1080px-4.png\" class=\"cs-card__featured-image-img has-focal-point wp-post-image\" alt=\"A diverse group of professionals gathers around a table, collaborating and discussing documents, with focused and engaged expressions in a modern office setting.\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/New-homepage-hero-template-file-1728x1080px-4.png 1728w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/New-homepage-hero-template-file-1728x1080px-4-300x188.png 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/New-homepage-hero-template-file-1728x1080px-4-1024x640.png 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/New-homepage-hero-template-file-1728x1080px-4-768x480.png 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/New-homepage-hero-template-file-1728x1080px-4-1536x960.png 1536w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"cs-card__content\">\n\t\t\t\t\t\t\t<h3 class=\"cs-card__title\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/how-recognition-programmes-can-help-solve-the-middle-manager-disengagement-crisis\/\">How recognition programmes can help solve the middle manager disengagement crisis<\/a>\n\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cs-card__excerpt\">Middle management is facing a crisis of confidence. Once a stepping stone to senior leadership, these roles are increasingly viewed as high-pressure, low-reward positions with limited autonomy and progression. For HR leaders, this presents a strategic challenge, and an opportunity to reshape the future of leadership.<\/div>\n\t\t\t\t\t\t\t\t\t\t<a class=\"cs-card__cta\" href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/how-recognition-programmes-can-help-solve-the-middle-manager-disengagement-crisis\/\">Learn More<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-4859 post type-post status-publish format-standard has-post-thumbnail hentry content-topic-channel-engagement content-topic-channel-loyalty problem-space-channel-engagement\">\n\n<div class=\"has-dynamic-border-radius wp-block-biw-block-theme-case-study\">\n\t<div class=\"cs-card__grid\">\n\t\t<div class=\"cs-card__media\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"cs-card__featured-image\"><img loading=\"lazy\" decoding=\"async\"  style=\"object-position: 50% 50%;\" width=\"1728\" height=\"600\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Quietly-quitting-your-customer-J.Havemeier-12.23-1728x600px.jpg\" class=\"cs-card__featured-image-img has-focal-point wp-post-image\" alt=\"A finger presses a green button with a smiling face, next to a yellow neutral face button and a red sad face button, representing a customer satisfaction feedback system.\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Quietly-quitting-your-customer-J.Havemeier-12.23-1728x600px.jpg 1728w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Quietly-quitting-your-customer-J.Havemeier-12.23-1728x600px-300x104.jpg 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Quietly-quitting-your-customer-J.Havemeier-12.23-1728x600px-1024x356.jpg 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Quietly-quitting-your-customer-J.Havemeier-12.23-1728x600px-768x267.jpg 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2026\/03\/Quietly-quitting-your-customer-J.Havemeier-12.23-1728x600px-1536x533.jpg 1536w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"cs-card__content\">\n\t\t\t\t\t\t\t<h3 class=\"cs-card__title\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/prevent-quiet-quitting-by-your-channel-partners\/\">Prevent quiet quitting by your channel partners<\/a>\n\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cs-card__excerpt\">As competition and channel partner expectations continue to increase, it\u2019s important to recognise the signs that point to your partners disengaging. <\/div>\n\t\t\t\t\t\t\t\t\t\t<a class=\"cs-card__cta\" href=\"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/prevent-quiet-quitting-by-your-channel-partners\/\">Learn More<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/li><\/ul>\n\n<\/div>\n\n\n<div class=\"wp-block-biw-block-theme-reset-query\" style=\"display: none;\">Query reset complete<\/div><\/div>\n<span class='background-angle-wrapper'><svg fill='none' viewBox='0 0 1728 699' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M1728 0H0V294.923L1728 698.43V0Z' fill='url(#69d9efe0c9703)'\/><defs><linearGradient id='69d9efe0c9703' x1='1738.8' x2='1701' y1='717.27' y2='15.023' gradientUnits='userSpaceOnUse'><stop stop-color='#9747FF' stop-opacity='.3' offset='0'\/><stop stop-color='#9747FF' stop-opacity='0' offset='1'\/><\/linearGradient><\/defs><\/svg><\/span><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A global healthcare technology company wanted to determine if there was a connection between recognition activity and how employees feel at work.<\/p>\n","protected":false},"featured_media":1338,"template":"","meta":{"case_study_logo":0,"unique_title":"","unique_cta":"","featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"content-topic":[69,22,27,9],"problem-space":[6],"class_list":["post-3260","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","content-topic-daymaker","content-topic-employee-recognition","content-topic-employee-wellbeing","content-topic-recognition","problem-space-employee-engagement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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