{"id":487,"date":"2022-03-01T08:00:27","date_gmt":"2022-03-01T08:00:27","guid":{"rendered":"https:\/\/www.biworldwide.com\/en-au\/?p=487"},"modified":"2025-04-03T14:49:40","modified_gmt":"2025-04-03T03:49:40","slug":"3-best-practices-for-rewarding-employees","status":"publish","type":"post","link":"https:\/\/www.biworldwide.com\/en-au\/our-work\/blog\/3-best-practices-for-rewarding-employees\/","title":{"rendered":"3 Best Practices for Rewarding Employees"},"content":{"rendered":"<div class=\" has-content-align-left has-overlay has-overlay--light alignwide wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.com\/en-au\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media has-dynamic-border-radius\">\n\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__overlay overlay-light\"><\/div>\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"630\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/employee-reward-square-iamge-1.png\" class=\"biw-hero__bg-image\" alt=\"hands holding devices working around a table\" style=\"object-position: 46% 39%;\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/employee-reward-square-iamge-1.png 720w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/employee-reward-square-iamge-1-300x263.png 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/>\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\t3 Best Practices for Rewarding Employees\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>We all want to make&nbsp;sure we use our rewards budget&nbsp;as effectively as possible.&nbsp;Organisations want to ensure the budgets&nbsp;are&nbsp;producing the right behaviours&nbsp;in the most efficient way.&nbsp;But before we&nbsp;jump straight into&nbsp;rewards, we need to first get a handle of&nbsp;the&nbsp;best practice approaches in&nbsp;employee and&nbsp;sales&nbsp;programs.&nbsp;&nbsp;<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__experts\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"biw-hero__expert\">\n\t\t\t\t\t\t\tTom Nash\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"biw-hero__expert-title\">, Account Director, BI WORLDWIDE Australia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<a href=\"#related-experts\" class=\"biw-hero__experts-link\">More about the author<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p>When it comes to maximising recognition, sales and reward programs, the most common questions I get asked are:<\/p>\n\n\n\n<p><strong>1. What is best in class?<\/strong><br><strong>2. I believe our program is great, but how do I truly know?<\/strong><\/p>\n\n\n\n<p>All effective recognition and reward programs come in different shapes and sizes depending on the long-term strategy and objectives. To be successful there is no doubt that all programs need to have one thing in common \u2013\u202fit must engage your entire audience. That is how you engage, inspire and lift productivity across the entire organisation. A common scenario to see if this is true for your program:<\/p>\n\n\n\n<p><strong>What are you doing differently to engage and motivate your audience?<\/strong><\/p>\n\n\n\n<p>We have a generous base salary and individual compensation plan.<\/p>\n\n\n\n<p><strong>That&#8217;s a great start, but lots of companies do and employees see this as business as usual.<\/strong><\/p>\n\n\n\n<p>We are announcing a new President\u2019s Club award experience.<\/p>\n\n\n\n<p><strong>That\u2019s awesome. Experiences are a powerful motivator but may only motivate the top 10 per cent. What about everyone else?<\/strong>&nbsp;<\/p>\n\n\n\n<p>Silence.<\/p>\n\n\n\n<p>The best question to actually ask is\u202f<strong><em>what else are you doing to motivate, engage, recognise, and reward your new hires, and the middle performers that account for the majority of your audience?<\/em>&nbsp;<\/strong>\u202fThe truth is, most of the incremental lift comes from the lower 80 per cent,\u202f<a href=\"https:\/\/www.biworldwide.com.au\/EPiServer\/Cms\/biworldwide.com.au\/research\/blog\/move-the-middle-with-sales-contests\/\">with only 35 \u2013 40 per cent of sales uplift coming from the top 20<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"497\" src=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/3-Best-Practices-for-Rewarding-Employees-1024x497.png\" alt=\"Layers of employee recognition and reward.\" class=\"wp-image-488\" style=\"width:644px;height:auto\" srcset=\"https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/3-Best-Practices-for-Rewarding-Employees-1024x497.png 1024w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/3-Best-Practices-for-Rewarding-Employees-300x146.png 300w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/3-Best-Practices-for-Rewarding-Employees-768x373.png 768w, https:\/\/www.biworldwide.com\/en-au\/wp-content\/uploads\/sites\/6\/2025\/01\/3-Best-Practices-for-Rewarding-Employees.png 1143w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Once you\u2019ve understood what is best practice and are able to strategise your program that optimises engagement and performance, rewards can now come into the conversation. Here are three best practices that can help determine how much to give, when to give and when to give rewards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Best practice for how much to give<\/h3>\n\n\n\n<p>An article titled,&nbsp;<a href=\"https:\/\/www.insidehr.com.au\/3-best-ways-improve-employee-engagement\/\">What are the 3 best ways to improve employee engagement<\/a>, by HR Insider Australia outline that frequent recognition get the most out of employees.&nbsp;<strong>In fact, in our own research employee turnover is 4x less in organisations that frequently provide recognition with rewards.<\/strong><\/p>\n\n\n\n<p>The key point here is frequency and consistency in issuing rewards. To help with this, start with three reward tiers as a guide, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a&nbsp;<strong>LOW<\/strong>&nbsp;reward value for actions that affect the achiever\u2019s immediate team<\/li>\n\n\n\n<li>a&nbsp;<strong>MIDDLE<\/strong>&nbsp;value for actions that affect a greater portion of the organisation<\/li>\n\n\n\n<li>a&nbsp;<strong>HIGH&nbsp;<\/strong>value for actions that affect a customer experience.<\/li>\n<\/ul>\n\n\n\n<p>The tiered system can also be tired to how much an individual exceeded target. The important thing about this method is that you\u2019ve created a way to evaluate achievers that is the same each time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Best Practice for when to give<\/h3>\n\n\n\n<p>A big mistake Leaders make is rewarding employees for when they achieve a significant milestone. Well if we take that approach only, then around 10% at most would get recognised. If you\u2019re trying to motivate people or change their behaviour, infrequent recognition will not achieve that.<\/p>\n\n\n\n<p>Organisations should consider using their rewards budget to ensure low to middle performers, or the smaller achievements are recognised and rewarded. These are the individuals who will make the biggest changes in behaviour if they are engaged correctly. While your top performers deserve rewards, the other 60-80% of your team will deliver the highest return when given the opportunity to be rewarded. To engage the entire audience, they must feel they have a chance to be rewarded for their success, otherwise you risk having a disengaged audience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Best Practice for what to give<\/h3>\n\n\n\n<p>As&nbsp;<a href=\"https:\/\/www.insidehr.com.au\/4-tips-for-debunking-rewards-myths\/\">Insider HR Australia<\/a>&nbsp;states, monetary reward programs have not been broadly successful\u2026 they can have undesirable side effects and unintended consequences like increased competition, reduced intrinsic motivation, and other bad behaviour.<\/p>\n\n\n\n<p>Cash as a reward works \u2013 but only so much. Everyone wants more cash, everyone can use a gift card to buy groceries, fuel, etc. Unfortunately, these things really have no emotional component. Research tells us that we must trigger people\u2019s emotions to motivate them. A BI WORLDWIDE analysis of data from one customer\u2019s organisation examined the efficacy of different reward types:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Debit cards loaded with cash<\/li>\n\n\n\n<li>Points that could be redeemed for a range of rewards<\/li>\n<\/ul>\n\n\n\n<p>On average, employees earned more than $100\/month on their debit cards and less than $100\/month in points \u2014 eliminating the objection that points-based rewards might perform better simply because they\u2019re worth more.<\/p>\n\n\n\n<p>Difference in Spending Habits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than&nbsp;<strong>85%<\/strong>&nbsp;of employees saved their points for luxury and hedonic items like merchandise and experiences.<\/li>\n\n\n\n<li>They spent their debit cards regularly at vending machines, fast food restaurants, and gas stations, with nearly&nbsp;<strong>85%<\/strong>&nbsp;of transactions under $30.<\/li>\n<\/ul>\n\n\n\n<p>The difference in performance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Employees who&nbsp;<strong>earned points<\/strong>&nbsp;outperformed those who earned cash, experiencing on average a&nbsp;<strong>43%<\/strong>&nbsp;unit increase over their baseline performance.<\/li>\n\n\n\n<li>Employees who earned cash experienced a&nbsp;<strong>16%<\/strong>&nbsp;decrease in performance.<\/li>\n<\/ul>\n\n\n\n<p>The bottom line is points inspire. Cash disappears into day-to-day necessities. Points inspire dreams \u2013 and the type of performance that moves organisations forward. Instead, use tangible rewards like award points and unique experiences to associate you with the award in that employee\u2019s mind forever.<a href=\"https:\/\/www.biworldwide.com.au\/research\/case-studies\/getting-an-engaged-tone\/#below-hero\"><\/a><\/p>\n\n\n\n<div style=\"height:0\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We all want to make\u00a0sure we use our rewards budget\u00a0as effectively as possible.\u00a0Organisations want to ensure the budgets\u00a0are\u00a0producing the right behaviours\u00a0in the most efficient way.\u00a0<\/p>\n","protected":false},"author":27,"featured_media":490,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"associated_experts":[{"id":407,"title":"Tom Nash","type":"industry-expert","slug":"tom-nash"}],"featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"content-topic":[22,11,15],"problem-space":[6],"class_list":["post-487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-topic-employee-recognition","content-topic-employee-rewards","content-topic-extrinsic-rewards","problem-space-employee-engagement"],"featured_media_global":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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