{"id":1363,"date":"2020-07-01T10:07:06","date_gmt":"2020-07-01T04:37:06","guid":{"rendered":"https:\/\/www.biworldwide.com\/en-in\/?p=1363"},"modified":"2025-03-26T20:48:15","modified_gmt":"2025-03-26T15:18:15","slug":"engaging-employees-starts-with-managers","status":"publish","type":"post","link":"https:\/\/www.biworldwide.com\/en-in\/our-work\/blog\/engaging-employees-starts-with-managers\/","title":{"rendered":"Engaging Employees Starts with Managers"},"content":{"rendered":"\n<div style=\"height:0\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\" has-content-align-center has-overlay has-overlay--dark alignwide wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.com\/en-in\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media has-dynamic-border-radius\">\n\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__overlay overlay-dark\"><\/div>\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"630\" src=\"https:\/\/www.biworldwide.com\/en-in\/wp-content\/uploads\/sites\/12\/2025\/03\/startwithmanagers_employeeengagement_hero.jpg\" class=\"biw-hero__bg-image\" alt=\"Smiling woman in a business suit holds a smartphone, looking off to the side. She stands near a window, with natural light illuminating her face.\" style=\"object-position: 45% 12%;\" srcset=\"https:\/\/www.biworldwide.com\/en-in\/wp-content\/uploads\/sites\/12\/2025\/03\/startwithmanagers_employeeengagement_hero.jpg 720w, https:\/\/www.biworldwide.com\/en-in\/wp-content\/uploads\/sites\/12\/2025\/03\/startwithmanagers_employeeengagement_hero-300x263.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/>\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\tEngaging Employees Starts with Managers\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>Engaged employees start with great managers. In uncertain times, leaders must build trust, communicate openly, and inspire their teams. Explore practical ways managers can create a culture of motivation and resilience.<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>We\u2019ve known for years that managers are the front-line stewards of organizational culture, leading the way in creating an inspiring, productive workplace. In these challenging times, their role is even more important.<\/p>\n\n\n\n<p>In 2010, Leigh Branham and I wrote a book called&nbsp;<em><strong>Re-Engage: How<\/strong><\/em> <em><strong>America\u2019s Best Places to Work Inspire Extra Effort in Extraordinary Times.&nbsp;<\/strong><\/em>We wrote about the importance of managers taking on even more of a responsibility in inspiring and engaging employees. A decade has passed but managers can still use this advice to make a difference right now.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Work to build or rebuild trust.<\/mark><\/strong>&nbsp;This is your most important mission. Be open and forthcoming with information, remembering that bad news is better than no news. Face-to-face communication (even if it\u2019s virtual) is recommended for trust-building.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Don&#8217;t hide behind email communication.<\/mark><\/strong>&nbsp;Act with integrity. Show courage in front of your team by asking for help or admitting you were wrong if you were.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Be credible and honest.<\/mark>&nbsp;<\/strong>Don\u2019t say it\u2019s \u201cbusiness as usual.\u201d It isn\u2019t, so you might as well acknowledge that fact. Before giving out information, make sure it is accurate. If you don\u2019t know the answer to a question, say you\u2019ll find out and get back to your team as quickly as possible. If you can\u2019t tell as much as you know, simply say, \u201cI\u2019m not able to answer that right now.\u201d Never lie. If you\u2019re caught in a lie, no matter how small, you\u2019ll sabotage all your previous efforts to reach out, no matter how sincere they were.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Be a good listener, allowing employees to vent and express their concerns.<\/mark><\/strong>&nbsp;Seek feedback from direct reports. Know for sure how your team is feeling right now. Make no assumptions.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Partner with your employees<\/mark><\/strong>&nbsp;on goal setting and evaluation and in addressing the problems that your business faces. Talk with each employee, discuss the current situation and describe the strengths and results you expect in trying times, especially creativity, initiative, resourcefulness and a positive attitude.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Hold virtual group sessions<\/mark><\/strong>&nbsp;to talk through different economic issues impacting the business and solicit employee ideas for cutting costs and creating new sources of revenue. Ask those who have experienced difficult times or survived wrenching change to share their wisdom with those who haven\u2019t.<br><\/li>\n\n\n\n<li><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\"><strong>Give people a personal touch.<\/strong>&nbsp;<\/mark>Make a point of having one-on-one conversations with everyone on your team. Whatever condition your company is in, an uncertain future affects everyone\u2019s ability to focus on the job at hand. Show people you care about them and how they\u2019re feeling from one day to the next. Cultivating a sincere interest in just a few people\u2019s lives will do so much more than showing just a little interest about a whole lot of people.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Hold up the lantern.<\/mark><\/strong>&nbsp;In the darkest moments, great leaders and managers show their team there is a light at the end of the tunnel. This means that if you\u2019re not clear on the company\u2019s plan for surviving and succeeding, keep asking until someone higher up gives you a convincing response.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Make sure everybody is on the same page<\/mark><\/strong>&nbsp;when it comes to communicating messages to employees, including entry-level supervisors.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Squelch rumours quickly.<\/mark><\/strong>&nbsp;One miscommunication or tidbit of conversation taken out of context can wreak havoc on morale. Replace rumours, however small they may be, with real information as soon as you get wind of them and encourage employees to do the same.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Show respect and give people your full attention.<\/mark><\/strong>&nbsp;If you make an appointment or call a meeting, keep it. Show people, you care by the little promises you make and keep. Give each person your undivided attention.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Don&#8217;t tell people that they should feel lucky to have a job.<\/mark><\/strong>&nbsp;That can be interpreted as a threat\u2014one that is highly disengaging.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Continuously assess employee workload.<\/mark><\/strong>&nbsp;People are already stressed. Have enough employees to get the work done instead of rewarding the best performers with increased workloads. Remember that there is a strong link between susceptibility to sickness and a stressful work environment. Ask your team to consider how things can be done differently or in a more cost-effective, streamlined way. It may be useful for your team to reexamine how work is being done and whether it should be done any longer.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Don&#8217;t take the weight of the world on your own shoulders<\/mark><\/strong>&nbsp;and assume that your team is too burdened to help with the big issues you\u2019re working on. In fact, your team probably wants to help.<br><\/li>\n\n\n\n<li><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\"><strong>Consider setting goals on a shorter basis instead of longer-term.<\/strong>&nbsp;<\/mark>This creates a stronger tie between employees\u2019 actions and the resulting accomplishment and allows you to change expectations quickly as the situation unfolds. Set easier-to-achieve goals if possible to create opportunities to experience and celebrate small successes.<br><\/li>\n\n\n\n<li><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\"><strong>Focus on retaining valued employees<\/strong>&nbsp;<\/mark>in anticipation of the higher turnover rates expected as businesses recover from the instability at hand. Schedule one-on-one time with key people to remind them of their value to the team. Now more than ever, know what motivates each employee.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Strategically upgrade your staff.<\/mark><\/strong>&nbsp;Understand and plan for future staffing needs today, especially when many talented people are in the job market.<br><\/li>\n\n\n\n<li><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-accent-orange-color\">Challenge employees to step up.<\/mark><\/strong>&nbsp;Communicate that success or failure will be determined by how the team responds under pressure. Get employees to commit to what they will do each week to further the best interests of the business. Reward suggestions from employees who have ideas about making the business more efficient.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-0b5f5b40 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-base-two-background-color has-background  has-dynamic-border-radius  layout-columns-4 has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-645d8aa7 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);background-image:url(&#039;https:\/\/www.biworldwide.com\/en-in\/wp-content\/themes\/__custom--biw-block-theme\/patterns\/images\/image-64.jpg&#039;);background-size:cover;\">\n<h2 class=\"wp-block-heading\">Looking to build engagement and loyalty for your brand?<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a aria-expanded=\"false\" aria-haspopup=\"dialog\" href=\"#\" modal-id=\"header-lead-gen\" role=\"button\" tabindex=\"0\" class=\"wp-block-button__link wp-element-button modal-trigger core-button-trigger\">Let&#8217;s talk<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Engaged employees start with great managers. In uncertain times, leaders must build trust, communicate openly, and inspire their teams. Explore practical ways managers can create a culture of motivation and resilience.<\/p>\n","protected":false},"author":47,"featured_media":1364,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"associated_experts":[],"featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"content-topic":[62],"problem-space":[44],"class_list":["post-1363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-topic-leadership","problem-space-employee-engagement"],"featured_media_global":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Engaging Employees Starts with Managers - India (English)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.biworldwide.com\/en-in\/our-work\/blog\/engaging-employees-starts-with-managers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engaging Employees Starts with Managers - India (English)\" \/>\n<meta property=\"og:description\" content=\"Engaged employees start with great managers. 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