{"id":2210,"date":"2025-06-05T14:04:48","date_gmt":"2025-06-05T06:04:48","guid":{"rendered":"https:\/\/www.biworldwide.com\/en-sg\/?post_type=insights-lab&p=2210"},"modified":"2025-06-05T14:41:31","modified_gmt":"2025-06-05T06:41:31","slug":"employee-experience-report","status":"publish","type":"insights-lab","link":"https:\/\/www.biworldwide.com\/en-sg\/our-work\/insights-lab\/employee-experience-report\/","title":{"rendered":"Employee Experience Report"},"content":{"rendered":"
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Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t
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\n\t\t\t\tTap on the full potential of your workforce and help them flourish\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t
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BI WORLDWIDE\u2019s latest research report, From the Inside Out: Driving Customer Satisfaction Starts With Your Employee Experience<\/em>, explores insights into how organisations can build a holistic employee experience in order to impact their customer satisfaction in the Singapore, Malaysia, Philippines and Vietnam markets.<\/p>\n\n\n\n

Download The Report<\/a><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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Our research scope<\/h2>\n<\/div>\n\n\n\n
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10,000+<\/h3>\n\n\n\n

Respondents<\/p>\n<\/div>\n\n\n\n

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4<\/h3>\n\n\n\n

Countries<\/p>\n<\/div>\n\n\n\n

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2,500+<\/h3>\n\n\n\n

Respondents\/country<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Understanding the employee experience through eight factors<\/h2>\n\n\n\n
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\n\t\t\t\t\t\t\tAutonomy\t\t\t\t\t<\/h3>\n\t\t
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Being empowered to make decisions about the day-to-day work scope items<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n

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\n\t\t\t\"An\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\tMeaningful Work\t\t\t\t\t<\/h3>\n\t\t
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Being assigned responsibilities and tasks that align with my skills and values<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n

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\n\t\t\t\"An\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\tRecognition\t\t\t\t\t<\/h3>\n\t\t
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Recognising and appreciating my efforts, as well as rewarding my achievements<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n

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\n\t\t\t\t\t\t\tMastery\t\t\t\t\t<\/h3>\n\t\t
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Receiving opportunities for continuous learning, skill development and career advancements<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div><\/div>\n\n\n\n

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\n\t\t\t\t\t\t\tEngagement\t\t\t\t\t<\/h3>\n\t\t
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Being engaged and motivated most of the time<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n

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\n\t\t\t\"An\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\tPurpose\t\t\t\t\t<\/h3>\n\t\t
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A value-driven work culture that aligns with my beliefs and motivates me with a clear purpose<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n

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\n\t\t\t\"An\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\tWork Environment\t\t\t\t\t<\/h3>\n\t\t
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Having a healthy work-life balance and a workplace environment that prioritises my wellbeing<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n

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\n\t\t\t\"An\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\tLeadership\t\t\t\t\t<\/h3>\n\t\t
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Supportive and inclusive leaders who listen attentively, communicate effectively, and provide guidance and mentorship<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

What the data reveals: Four critical insights shaping employee experience today<\/h2>\n\n\n\n
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INSIGHT 1<\/h2>\n<\/div>\n\n\n\n
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Employees do not feel motivated and inspired to give their best at work<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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On average, only 2 out of 10 employees<\/strong> feel that their organisations are delivering on the set of factors outlined above. For employees to thrive, employers must provide a holistic experience that extends beyond basic factors such as pay and benefits.<\/p>\n<\/div>\n\n\n\n

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INSIGHT 2<\/h2>\n<\/div>\n\n\n\n
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Employees value autonomy, meaningful work and recognition.<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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Across all regions, these factors have been rated by employees as the most impactful in motivating them to give their best at work. Yet, employer performance on these key factors is low, indicating that more can be done to address these unmet needs.<\/p>\n<\/div>\n\n\n\n

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\"Three<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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INSIGHT 3<\/h2>\n<\/div>\n\n\n\n
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Rewards are misaligned with employee preferences.<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n

When it comes to rewarding and recognising employees, organisations are delivering on factors that are less impactful and missing out on rewards that matter most to employees. In particular, employees prioritise additional vacation days, spot awards, and upskilling and development. However, employers are focusing on low-impact rewards such as company events or dinners, long-term service awards, and team-building activities or retreats. <\/p>\n\n\n\n

\"Two<\/figure>\n<\/div>\n\n\n\n
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INSIGHT 4<\/h2>\n<\/div>\n\n\n\n
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For some, the desire to prioritise customer satisfaction is low.<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n

The end goal of any business is to deliver customer satisfaction. However, some employees have reported that customer satisfaction is not a priority for them. For employers, it is critical to help their workforce understand the importance of their roles within the value chain that ultimately contributes to customer satisfaction, no matter how often they interact with the customer.<\/p>\n\n\n\n

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Download the report and discover how to motivate your employees effectively now.<\/h2>\n\n\n\n
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Download The Report<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Want to unlock your workforce’s potential?<\/h2>\n\n\n\n

The best way to get started is to get in touch.<\/h3>\n\n\n\n

BI WORLDWIDE is a leading global engagement agency leveraging the principles of behavioural economics to drive measurable business results. We excel in engaging diverse audiences and delivering locally tailored solutions with a global impact, through our comprehensive suite of solutions that spans employee recognition, sales incentives, customer engagement, and more.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\n\t\t\t\"Simple\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\tEmployee Engagement\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t
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Create a powerful employee recognition and rewards programme that inspires your employees to love what they do and the brand they do it for.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\tLearn More<\/span>\n\t<\/div>\n\n

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\n\t\t\t\"An\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\tSales Team Motivation\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t
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Inspire your sales teams with proven sales incentives, reward and training solutions that help drive incremental improvement on sales metrics.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\tLearn More<\/span>\n\t<\/div>\n\n

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\n\t\t\t\"A\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\tChannel Sales Solution\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t
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Build strong, lasting channel partnership relationships to support channel sales, ongoing engagement, and loyalty to your brand.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\tLearn More<\/span>\n\t<\/div>\n\n

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\n\t\t\t\"Blue\t\t<\/figure>\n\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\tRewards Marketplace\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t
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Our Rewards Marketplace offers a diverse range of trendy rewards. A timely and personalised service tailors unique incentives to your culture.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\tLearn More<\/span>\n\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

What drives employees to go above and beyond, and what\u2019s holding them back? Our latest study of over 10,000 employees across Singapore, Malaysia, the Philippines, and Vietnam reveals that only 2 in 10 employees feel truly motivated at work. 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