Skip to Content

Customer Loyalty & Lifecycle Marketing

The customer lifecycle is marked by critical touch points that make or break the relationship with your brand. We partner with you to capitalize on those touch points, driving positive behavior change, building authentic customer loyalty and generating measurable results.

Customer Engagement l BI WORLDWDE

Build true customer loyalty with every interaction.

  • Acquire Customers


    The seeds of loyalty are planted early.  Focus on driving awareness, consideration and trial.

  • Develop Customers


    To compete, command attention. To win, command loyalty. We offer insight and tools to convert try-ers into buyers.

  • Retain Customers


    Your business is built on relationships. Maximize return on those relationships to maximize results. 

  • Amplify Customers


    The only thing better than loyal customers? Brand advocates. Let's create them and help them share your message.

We’re with your customers every step of the way.

Successful brands focus less on point of sale and more on the entire customer lifecycle. That’s how we operate. Our comprehensive suite of loyalty solutions drive behavior change at every stage — from generating initial attention to encouraging repeat trial to becoming a vocal brand advocate.

We partner with you to earn your customers’ loyalty. This isn’t only about punch cards or points or miles. While these efforts can be effective at driving repeat purchases, they typically don't cultivate a true brand advocate. Our approach is different. We focus on comprehensive customer lifecycle marketing that efficiently moves a customer from first time trial to loyal brand ambassador. And of course, it doesn’t stop there. We think of it as a continuous customer cycle so even if a customer reaches advocacy of one product, our efforts will push them to try another.

Loyalty solutions that work

Learn about Customer Loyalty Marketing Solutions

Customer Loyalty Marketing

Customer loyalty is every brand’s goal but it’s not an end game. It’s a lifecycle. We partner with you to optimize every single phase.

Learn more

Engage your Customers with Interactive Promotions Solutions

Customer Promotions

When customers participate in branded games, sweepstakes and contests, your brand is the winner.

Learn more

Engage Customers with Branded Merchandise

Branded Merchandise

Efficient marketing boils down to cost per impression. Branded merchandise puts more eyes on your brand with less financial investment.

Learn more

Looking for more? See all of our research on customer engagement.

The best way to get started is to get in touch

Send a message

Contact us to Engage your Customers