{"id":5825,"date":"2026-08-13T14:44:16","date_gmt":"2026-08-13T13:44:16","guid":{"rendered":"https:\/\/www.biworldwide.com\/eu\/?post_type=news&p=5825"},"modified":"2026-08-13T14:44:54","modified_gmt":"2026-08-13T13:44:54","slug":"bi-worldwide-at-customer-experience-management-summit-2026","status":"publish","type":"news","link":"https:\/\/www.biworldwide.com\/eu\/news\/bi-worldwide-at-customer-experience-management-summit-2026\/","title":{"rendered":"BI WORLDWIDE at Customer Experience Management Summit 2026"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\n\t\t\t\t\tAugust 13, 2026\t\t\t\t<\/span>\n\t\t\t\t\t\t

\n\t\t\t\tBI WORLDWIDE to attend the Customer Experience Management Summit 2026<\/strong>\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t
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BI WORLDWIDE will be attending the 17th Annual Customer Experience Management Summit in Vienna on 23-24 September 2026, joining senior leaders from some of the world’s most recognised brands to discuss the future of customer experience, loyalty and business growth.<\/strong><\/p>\n\n\n\n

Customer experience strategies are getting more sophisticated. Organisations are investing in artificial intelligence, personalisation, Voice of the Customer programmes and omnichannel journeys. Yet many face the same challenge: how do you ensure the experience you’ve designed is the experience customers receive?<\/p>\n\n\n\n

The answer often comes down to people.<\/p>\n\n\n\n

While many conversations in customer experience focus on the end consumer, BI WORLDWIDE EMEA will bring a complementary perspective to the summit: the role employees and channel partners play in influencing customer perceptions and helping organisations deliver on their customer promises.<\/p>\n\n\n\n

Exploring the human side of customer experience<\/strong><\/h2>\n\n\n\n

As part of the conference programme, Deborah Watson, International Sales and Channel Incentive Strategy Leader at BI WORLDWIDE EMEA, will present a session focused on the connection between customer experience strategy and workforce activation.<\/p>\n\n\n\n

From CX Strategy to CX Reality: Activating the People Behind the Experience<\/strong><\/h3>\n\n\n\n

The session will explore how organisations can:<\/p>\n\n\n\n