{"id":1629,"date":"2022-10-01T03:34:20","date_gmt":"2022-10-01T02:34:20","guid":{"rendered":"https:\/\/www.biworldwide.com\/eu\/our-work\/blog\/iceberg-partcipent-experience\/"},"modified":"2025-12-02T10:15:16","modified_gmt":"2025-12-02T10:15:16","slug":"iceberg-partcipent-experience","status":"publish","type":"post","link":"https:\/\/www.biworldwide.com\/eu\/our-work\/blog\/iceberg-partcipent-experience\/","title":{"rendered":"Participant experience is just the tip of the iceberg"},"content":{"rendered":"<div class=\" has-content-align-left has-overlay has-overlay--dark alignwide wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.com\/eu\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media has-dynamic-border-radius\">\n\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__overlay overlay-dark\"><\/div>\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.biworldwide.com\/eu\/wp-content\/uploads\/sites\/16\/2025\/02\/65.png\" alt=\"\" class=\"biw-hero__bg-image\" style=\"object-position: 50% 50%;\">\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\tParticipant experience is just the tip of the iceberg\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>When considering an employee engagement programme, participant experience is just the tip of the iceberg. It\u2019s what\u2019s underneath the water that guarantees global success!<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>&#8220;With this approach, your project is guaranteed momentum. You can expect less project risk, improved efficiency, agility, scalability and productivity, a simpler change management, and a better user experience.&#8221;<\/p>\n\n\n\n<p>When reviewing your recognition strategy, it\u2019s only natural to focus on the programme design &#8211; the values, the rewards, the user experience. Offering a\u00a0compelling solution\u00a0will, after all, inspire and motivate your employees, helping you to drive forward your brand values and entice and retain the best talent.<\/p>\n\n\n\n<p>However, this is only a fraction of the process. If launching a recognition programme was an iceberg, only one eighth of it is visible! So, what\u2019s below the surface? What happens to create and achieve this compelling solution?<\/p>\n\n\n\n<p>It may seem straightforward, but when implementing a global employee engagement programme, it\u2019s important to work with an experienced partner to guide you through the fundamentals and intricacies that can sink you when navigating icy waters if not given due attention and focus. &nbsp;Without the right implementation team, large organisations undertaking complex transformation projects such as global reward and recognition programmes can face significant risks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Crucial elements&nbsp;for a successful global implementation include:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Legal<\/strong>&nbsp;\u2013 A Master Service Agreement will be required. Certain clauses may require further attention, or an additional contractual agreement may have to be established altogether. Most countries have similar regulations, such as data privacy, but it\u2019s important to take on board all the nuances. What are the differences between GDPR and PIPL, for example? Increasingly strict Net Zero agreements and pledges are proving commonplace. Works Councils play a pivotal role in evaluating the impact of the intended programme; collaboration and involvement is paramount as ultimately Works Councils can veto or delay a launch within their region.<\/li>\n\n\n\n<li><strong>IT integration<\/strong>&nbsp;\u2013 not only do you need to consider how your audience will access their programme but also how significant, detailed employee data will be transferred on a regular basis. Format of data, secure transfer methods, and any payroll reporting all demand attention.<\/li>\n\n\n\n<li><strong>Finance<\/strong>&nbsp;\u2013 global programmes can potentially involve multiple currencies and certainly different tax laws. Whilst considering how the programme itself will be funded, it\u2019s crucial for the ongoing success of the programme to consider country by country any tax implications that may have an effect at an employee level.<\/li>\n\n\n\n<li><strong>Programme design<\/strong>&nbsp;\u2013 whilst this element is, in the main, the \u2018visible iceberg\u2019, attention should be shown during implementation to reporting and analytics. This will prove invaluable when reviewing the programme\u2019s structure and participant engagement and shouldn\u2019t be an afterthought.<\/li>\n\n\n\n<li><strong>Communications<\/strong>&nbsp;\u2013 a robust communications plan will support and enhance programme engagement not only at launch but for the lifetime of the programme. Due consideration to language, cultures, and DE&amp;I is paramount.<\/li>\n\n\n\n<li><strong>Rewards<\/strong>\u00a0\u2013 no matter your\u00a0reward approach\u00a0, be it points, merchandise, experiences, vouchers, company perks etc, when looking at global implementation you need to consider what reward structure would prove motivational in each country. Cultural distinction, patterns, and behaviours are all crucial to engaging employees. But we still need to take this a step further, maximising\u00a0sustainability\u00a0across the globe and being prepared to react and adapt to\u00a0fast changing\u00a0social, economic and political situations.<\/li>\n\n\n\n<li><strong>Business as usual<\/strong>&nbsp;\u2013 prior to launch, processes and procedures for participant support and programme management need to be in place. This includes preparation on a global level to ensure any language and time zones are supported so a smooth delivery from the outset is guaranteed. With a multitude of activity and planning concentrating on the implementation and launch of the programme, this element can be easily overlooked<\/li>\n<\/ul>\n\n\n\n<p>At&nbsp;<strong>BI WORLDWIDE<\/strong>, our continually reviewed CX3 project management approach ensures detailed focus, planning and collaboration on all these elements and at all stages of implementation. Partnering our subject matter experts on each workstream alongside client project owners ensures key stakeholders and decision makers are involved from the outset and every element has dedicated attention and support.<\/p>\n\n\n\n<p>With this approach, your project is guaranteed momentum. You can expect less project risk, improved efficiency, agility, scalability and productivity, a simpler change management, and a better user experience.<\/p>\n\n\n\n<p>Who doesn\u2019t want to implement a successful global employee engagement programme that exceeds business objectives, is delivered on time and within budget, and provides a return on investment? When choosing your business partner, make sure you bear in mind what\u2019s hidden below the water.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-0b5f5b40 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-base-two-background-color has-background  has-dynamic-border-radius  layout-columns-4 has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-645d8aa7 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);background-image:url(&#039;https:\/\/www.biworldwide.com\/eu\/wp-content\/uploads\/sites\/16\/2025\/03\/CTA1.png&#039;);background-position:50% 50%;background-size:cover;\">\n<h2 class=\"wp-block-heading\">Want to know more?<\/h2>\n\n\n\n<p>Learn more about Employee Engagement Programmes with BI WORLDWIDE.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-fill\"><a aria-controls=\"modal-header-lead-gen\" aria-haspopup=\"dialog\" href=\"#\" modal-id=\"header-lead-gen\" role=\"button\" tabindex=\"0\" class=\"wp-block-button__link wp-element-button modal-trigger core-button-trigger\">Let&#8217;s talk<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When considering an employee engagement programme, participant experience is just the tip of the iceberg. It\u2019s what\u2019s underneath the water that guarantees global success!<\/p>\n","protected":false},"author":18,"featured_media":1630,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"associated_experts":[],"featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"content-topic":[47,48],"problem-space":[51],"wf_post_folders":[],"class_list":["post-1629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-topic-recognition-and-motivation","content-topic-strategy-and-culture","problem-space-employee-engagement"],"featured_media_global":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Participant experience is just the tip of the iceberg<\/title>\n<meta name=\"description\" content=\"When considering an employee engagement programme, participant experience is just the tip of the iceberg. 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