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Revamped Service Awards

Nov 14, 2014

A medical device manufacturer partnered with BI WORLDWIDE to build an enhanced Service Anniversary Awards program that is on target to achieve average projected savings of 20-25% in its first three years.

Update Service Awards Programs 

Overview

A medical device manufacturer sought to revitalize and its Service Anniversary Program by decreasing costs and increasing employee engagement.

Situation

A medical device manufacturer sought to overhaul its Service Anniversary program, to enhance the associate experience, lower costs and improve the supplier service level. BI WORLDWIDE gave them something to celebrate, by bringing the program up to industry standards, upping the quality of awards and reducing the overall product investment.

Challenge

Make employees feel truly valued — while delivering excellent value.

Solution

BI WORLDWIDE recommended and sourced awards specifically selected for this customer based on employee demographics. To improve achiever satisfaction, fulfillment efficiency, and award availability, the award selection is made available through an online shopping interface and backed by a 100% satisfaction guarantee. Custom award selection brochures are available for off-line associates.

Results

The revamped, enhanced Service Anniversary program is on target to achieve average projected savings of 20-25% in its first three years. And the customer has given BI WORLDWIDE a satisfaction rating of 9 out of 10.