{"id":9547,"date":"2026-04-29T11:40:27","date_gmt":"2026-04-29T10:40:27","guid":{"rendered":"https:\/\/www.biworldwide.com\/uk\/?p=9547"},"modified":"2026-04-29T12:11:59","modified_gmt":"2026-04-29T11:11:59","slug":"what-the-evidence-shows-for-non-cash-rewards","status":"publish","type":"post","link":"https:\/\/www.biworldwide.com\/uk\/our-work\/blog\/what-the-evidence-shows-for-non-cash-rewards\/","title":{"rendered":"What the evidence shows for non-cash rewards"},"content":{"rendered":"<div class=\" has-content-align-left alignwide wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.com\/uk\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media has-dynamic-border-radius\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/03\/website-banners-13.png\" class=\"biw-hero__bg-image\" alt=\"A person in headphones and glasses holds shopping bags while surrounded by white line art icons, including a heart, chat bubbles, wallet, money, a happy face, and photos, against a light background.\" style=\"object-position: 71% 41%;\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/03\/website-banners-13.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/03\/website-banners-13-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/03\/website-banners-13-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/03\/website-banners-13-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/03\/website-banners-13-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\tCash vs non-cash rewards: What really motivates employees\t\t\t<\/h1>\n\t\t\t\t\t\t\t<h2 class=\"biw-hero__subtitle\">\n\t\t\t\t\tA data\u2011driven look at engagement, behaviour change, and ROI\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>This article pulls together BI WORLDWIDE\u2019s cross\u2011industry and academic studies to give sales leaders and total reward decision makers a clear, evidence\u2011based view of what works, why and how to apply this to your incentive reward strategy.<\/p>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#\">Let&#8217;s Talk<\/a><\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Do cash incentives really motivate employees? What the data reveals<\/h2>\n\n\n\n<p>For leaders designing <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/contests-and-incentives\/\">sales incentive programmes<\/a><\/strong> or<strong> <a href=\"https:\/\/www.biworldwide.com\/uk\/recognition\/\">employee reward programmes<\/a><\/strong>, the cash vs non\u2011cash debate rarely goes away. Cash bonuses feel simple, flexible, and universally valued \u2014 especially in sales roles. Yet decades of behavioural science and client performance data show that <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/rewards-marketplace\/\">non\u2011cash incentives<\/a>, experiential rewards, and points\u2011to\u2011rewards structures often drive higher sales performance and ROI than cash alone<\/strong>.<\/p>\n\n\n\n<p>This article brings together cross\u2011industry evidence to help sales, revenue, and reward leaders understand <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/sales-team-motivation\/\">what actually motivates sales behaviour<\/a><\/strong>, how rewards influence planning and effort, and how to design incentive programmes that outperform traditional cash\u2011based approaches.<\/p>\n\n\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Field\">Jump to field studies<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-secondary-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#academic\">Jump to academic studies<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-secondary-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Design\">Jump to design principles<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-secondary-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#FAQs\">FAQs<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Cash vs non\u2011cash incentives: Key findings for business and HR leaders<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-90834c91 wp-block-group-is-layout-grid\">\n<figure class=\"wp-block-image size-full is-style-default is-style-default has-dynamic-border-radius\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/website-banners-16.png\" alt=\"A man stands and smiles while colleagues seated around a conference table applaud him. The group appears happy and engaged in a modern, well-lit office setting with laptops and notebooks on the table.\" class=\"wp-image-9821\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/website-banners-16.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/website-banners-16-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/website-banners-16-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/website-banners-16-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/website-banners-16-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list wp-container-content-5fd69529\">\n<li>Effective incentive reward design depends on <strong>variety, timing, framing, and motivational structure<\/strong>, not just reward type.<\/li>\n\n\n\n<li>Employees <em>perceive<\/em> cash as more motivating, but behavioural data consistently shows <strong>non\u2011cash and points\u2011based rewards outperform cash on effort, planning, and commercial results<\/strong>.<\/li>\n\n\n\n<li><strong>Hedonic use, anticipation, and progress mechanics explain why<\/strong> non\u2011cash rewards influence behaviour more strongly than cash.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Cash incentives vs behaviour change: What people say vs what they do<\/h2>\n\n\n\n<p>A <a href=\"https:\/\/stars.library.ucf.edu\/etd2024\/51\/\">2024 University of Central Florida dissertation<\/a> by McCullough examined how employees respond to cash, gift cards, and points\u2011to\u2011rewards structures. In this study he compared:<\/p>\n\n\n\n<p class=\"has-text-align-center has-xl-font-size\"><strong>What people <em>say<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\"><em>&#8220;Employees rate cash as the most motivating reward&#8221;.<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">And<\/p>\n\n\n\n<p class=\"has-text-align-center has-xl-font-size\"><strong>What people <em>do<\/em><\/strong><\/p>\n\n\n\n<p>Two behavioural findings tell a different story:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hedonic spend increases motivation<\/strong>, regardless of whether the reward is cash or non\u2011cash. When employees used any reward on something pleasurable (a treat or experience), their reported motivation was significantly higher.<\/li>\n\n\n\n<li><strong>Points\u2011to\u2011rewards structures change behaviour<\/strong>, encouraging more planning and saving. Employees reported:\n<ul class=\"wp-block-list\">\n<li>more deliberate planning with points than with gift cards,<\/li>\n\n\n\n<li>similar levels of planning as with cash, and<\/li>\n\n\n\n<li><a href=\"https:\/\/www.biworldwide.com\/uk\/our-work\/blog\/the-psychology-of-reward-redemption\/\">more frequent saving<\/a> toward larger purchases with points than with cash or gift cards.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-xl-font-size\"><strong>Implication:<\/strong> Employees <em>believe<\/em> cash motivates most; in practice, hedonic use and structured accumulation (points) are powerful levers you can design for.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" id=\"Field\">\n<h2 class=\"wp-block-heading\">Cash vs non\u2011cash incentives: Real\u2011world performance results<\/h2>\n\n\n\n<p>Across BI WORLDWIDE client studies, <strong>non\u2011cash consistently outperformed cash<\/strong> on hard commercial outcomes:<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-211d2e0c wp-block-group-is-layout-grid\"><div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/4.png\" class=\"biw-card__image\" alt=\"Close-up view of the front ends of several luxury sports cars parked in a row, with a prominent bright red car in the foreground and a warm, gradient filter overlaying the image.\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/4.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/4-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/4-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/4-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/4-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tAutomotive sales incentives: Non\u2011cash rewards drove nearly double the performance\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>A major automotive manufacturer tested the impact of cash vs non\u2011cash rewards (points) to try and offset poor sales in a down economy with Dealer sales people.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Non\u2011cash: 18.8% over\u2011objective performance<\/li>\n\n\n\n<li>Cash: 9.5% over objective performance<\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/5.png\" class=\"biw-card__image\" alt=\"Close-up of stacked car tires with visible tread patterns in the foreground, and more tires arranged on orange shelves in the background, inside a tire shop or storage area.\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/5.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/5-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/5-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/5-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/5-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tTyre sales incentives: Higher sales lift from non\u2011cash rewards\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>During a split\u2011group pilot incentivising tyre sales:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cash group increased sales by 22%<\/li>\n<\/ul>\n\n\n\n<p>Non\u2011cash group increased sales by 32%<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/6.png\" class=\"biw-card__image\" alt=\"A person\u2019s hand browses through clothes on hangers in a store, selecting a light-colored shirt from a rack of assorted garments.\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/6.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/6-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/6-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/6-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/6-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tRetail employee incentives: Non\u2011cash rewards increased engagement during disruption\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Despite incentivising less well-compensated employees, and the impact of a natural disaster, non\u2011cash rewards still outperformed cash in a retailer credit\u2011card sales uplift pilot for retail employees.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/7.png\" class=\"biw-card__image\" alt=\"Three people wearing headsets sit at desks, smiling and working on laptops in a modern office environment. The image has a pink and purple color overlay.\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/7.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/7-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/7-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/7-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/7-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tCall centre incentives: Higher ROI from non\u2011cash rewards\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Even in the context of call centre specialists who fit a different profile to salespeople, calling on customers who were late with their payments. Revenue return per $1 spent on incentives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cash: 131:1<\/li>\n\n\n\n<li>Non\u2011cash: 165:1<br><\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/8.png\" class=\"biw-card__image\" alt=\"A woman with curly hair tied up, wearing a white t-shirt, holds a blue mug and gazes thoughtfully out of a large window. The image has a warm, yellowish tint.\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/8.png 1920w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/8-300x169.png 300w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/8-1024x576.png 1024w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/8-768x432.png 768w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2026\/04\/8-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tManufacturing sales incentives: Non\u2011cash rewards improved every performance metric\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Comparing debit cards with experiential rewards a window manufacturer found non-cash incentives drove better performance across multiple metrics.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Higher closed sales per rep<\/li>\n\n\n\n<li>Higher average order value ($4,436 vs $4,305)<\/li>\n<\/ul>\n\n\n\n<p>Higher revenue per rep ($66,540 vs $51,660)<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n\n<p><\/p>\n<\/div>\n\n\n\n<p class=\"has-xl-font-size\"><strong>Implication:<\/strong> In complex, real\u2011world settings, well\u2011designed non\u2011financial rewards produce measurable incremental lift and ROI.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" id=\"academic\">\n<h2 class=\"wp-block-heading\">Why non\u2011cash rewards work better: Evidence from behavioural science<\/h2>\n\n\n\n<p>Three widely cited studies explain the psychology behind the pattern:<\/p>\n\n\n\n<div class=\"wp-block-group  has-dynamic-border-radius is-layout-grid wp-container-core-group-is-layout-0d42194f wp-block-group-is-layout-grid\"><div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tExperiential rewards vs cash &#8211; Prof. Scott Jeffrey at the University of Chicago:\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>In a lunchtime anagram competition, staff who earned tangible, experiential rewards (massages, small luxuries) improved their performance 38.6%, compared to 14.6% for cash or no reward.<br><br>Notably, many participants still said they preferred cash, even though those earning cash performed significantly worse.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Why it matters<\/strong>: People mis predict what motivates them. Experiential rewards tap into desire, indulgence, and emotional memory, drivers people rarely recognise consciously.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tWhy people try harder for experiences than money &#8211; Dr. Ran Kivetz of Columbia University\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Kivetz studied people\u2019s willingness to participate in a task when offered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a small guaranteed cash amount,<\/li>\n\n\n\n<li>a chance at a large cash prize, or<\/li>\n\n\n\n<li>a chance at a hedonic reward (a gourmet dinner).<\/li>\n<\/ul>\n\n\n\n<p>In several setups, participants were most likely to walk away when the reward was cash, and more likely to participate when the reward was experiential.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Why it matters:<\/strong> People expect cash to be spent on necessities. Hedonic rewards feel special, indulgent, and worth pursuing.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tThe hidden cost of cash framing on motivation &#8211; MIT framing study\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>MIT graduate students tested whether introducing a small monetary value into a helping request changed behaviour.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asking for help: ~two\u2011thirds helped<\/li>\n\n\n\n<li>Offering a small peppermint: similar rates<\/li>\n\n\n\n<li>Offering <strong>50 cents<\/strong>: participation dropped sharply<\/li>\n\n\n\n<li>Calling the peppermint \u201cworth 50 cents\u201d: participation also dropped<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>Why it matters:<\/strong> Assigning a cash value to a favour or effort can cheapen it. Non\u2011cash or even symbolic non-cash gestures sidestep \u201cincome\u201d mental accounting and creates memorable \u201cI earned this\u201d moments that change behaviour.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tThe psychology of cash incentives: Why framing matters\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p><a href=\"https:\/\/europepmc.org\/article\/PMC\/9014867\"><strong>Thibault Landry et<\/strong><strong>\u202fal. (2022)<\/strong><\/a> validated the Functional Meaning of Cash Rewards Scale, showing that employees interpret cash in two ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Informative<\/strong>: supportive, appreciative, reinforcing competence<\/li>\n\n\n\n<li><strong>Controlling:<\/strong> pressuring, transactional, undermining autonomy<\/li>\n<\/ul>\n\n\n\n<p>These meanings predict whether cash boosts or dampens intrinsic motivation.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Design takeaway:<\/strong> If you use cash, frame it in ways that emphasises achievement, appreciation, and competence, not compliance or obligation.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none wp-block-biw-block-theme-biw-card\">\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tPoints\u2011based incentive programmes: Why structure beats simplicity\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Two streams of evidence support the motivational power of points systems:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/stars.library.ucf.edu\/etd2024\/51\/\"><strong>McCullough<\/strong><\/a>(2024): Points drive more planning, more saving, and higher effort than direct gift cards.<\/li>\n\n\n\n<li><a href=\"https:\/\/theirf.org\/research_post\/academic-research-in-action-the-psychology-of-points-reward-programs\/\"><strong>IRF \u201cPsychology of Points\u201d<\/strong><\/a>: Employees in points programmes report higher intrinsic motivation and organisational identification; points feel like a <strong>gift<\/strong>, not \u201cjust money.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>Design takeaway:<\/strong> Points harness anticipation and progress, encourage goal\u2011directed behaviour, and decouple rewards from the mental \u201cbill\u2011paying\u201d of cash.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" id=\"Design\">\n<h2 class=\"wp-block-heading\">How to design effective incentive programmes that drive behaviour change<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-a46246a7 wp-block-group-is-layout-grid\">\n<ol class=\"wp-block-list\">\n<li><strong>Lead with non\u2011cash rewards<\/strong> when your goal is behaviour change, discretionary effort, or culture\/retention impact. Use experiences, merchandise, and learning options with strong choice and personalisation.<br><\/li>\n\n\n\n<li><strong>Use points\u2011to\u2011rewards structures<\/strong> to activate planning, saving, and sustained effort, and track and celebrate progress along the way.<br><\/li>\n\n\n\n<li><strong>Manage hedonic satiation<\/strong> effects by rotating rewards frequently<br><\/li>\n\n\n\n<li><strong>Frame rewards informatively<\/strong>, whether cash or non\u2011cash, highlight achievement, competence, and appreciation to protect intrinsic motivation.<br><\/li>\n\n\n\n<li><strong>Design for ethical hedonic use<\/strong> by ensuring catalogues and experiential options make it easy for participants to choose \u201ctreat\u201d outcomes, since hedonic spend correlates with higher perceived motivation.<br><\/li>\n\n\n\n<li><strong>Prove the impact<\/strong> with data by benchmarking participation, lift, order size, revenue per rep, and revenue\u2011to\u2011expense ratios, and compare cash vs non\u2011cash cohorts head\u2011to\u2011head wherever possible to build your business case.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default has-dynamic-border-radius wp-container-content-2b9464f1\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"630\" src=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2025\/01\/self-selected-goals-ebook.jpg\" alt=\"\" class=\"wp-image-1034\" style=\"object-fit:cover\" srcset=\"https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2025\/01\/self-selected-goals-ebook.jpg 720w, https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2025\/01\/self-selected-goals-ebook-300x263.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Why the best incentive programmes are designed for behaviour, not preference<\/h2>\n\n\n\n<p>Cash will always have a role in incentive programmes but years of research and field-testing point to the same conclusion: if you want measurable lift, higher participation, and stronger ROI, non\u2011cash rewards and structured points systems consistently outperform cash alone.<\/p>\n\n\n\n<p>Motivation isn\u2019t driven by monetary value alone; it\u2019s shaped by psychology, emotion, anticipation, and meaning. Organisations that recognise this shift unlock a new tier of performance and engagement, while those who rely on cash as their default incentive leave impact on the table.<\/p>\n\n\n\n<p>BI WORLDWIDE helps organisations operationalise this evidence. By designing programmes around emotional resonance, anticipation, variety, and meaningful choice we create reward experiences that people remember and work harder for. And when frequency, framing, and mechanics are dialled in correctly, the performance results speak for themselves.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Turn incentives into measurable sales lift<\/h3>\n\n\n\n<p>The opportunity for leaders is clear: <strong>move beyond \u201cwhat do employees say they want?\u201d and design for \u201cwhat actually changes behaviour.\u201d<\/strong> That\u2019s where the evidence points, and where the competitive advantage lies.<\/p>\n\n\n\n<div class=\"wp-block-group  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-0b5f5b40 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-base-two-background-color has-background  has-dynamic-border-radius  layout-columns-4 has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-645d8aa7 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);background-image:url(&#039;https:\/\/www.biworldwide.com\/uk\/wp-content\/uploads\/sites\/16\/2025\/03\/CTA6.png&#039;);background-position:50% 50%;background-size:cover;\">\n<h2 class=\"wp-block-heading has-xxl-font-size\">Let&#8217;s talk<\/h2>\n\n\n\n<p>Want to know more or looking for support? Speak to one of our expert team!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-fill\"><a aria-expanded=\"false\" aria-haspopup=\"dialog\" href=\"#\" modal-id=\"header-lead-gen\" role=\"button\" tabindex=\"0\" class=\"wp-block-button__link wp-element-button modal-trigger core-button-trigger\">Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"FAQs\">Cash vs non\u2011cash incentives: FAQs<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are cash incentives effective for sales performance?<\/summary>\n<p>Cash incentives can be effective in the short term, particularly for simple or transactional sales goals. However, research and field studies show that <strong>cash sales incentives often underperform non\u2011cash incentives<\/strong> when the objective is sustained effort, behaviour change, or long\u2011term performance improvement. Cash is frequently absorbed into everyday spending and loses motivational impact quickly.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do non\u2011cash sales incentives really work better than cash?<\/summary>\n<p>Yes. Evidence from multiple industries shows that <strong>non\u2011cash sales incentives consistently generate higher sales lift, engagement, and ROI than cash<\/strong>. <a href=\"https:\/\/www.biworldwide.com\/uk\/experiences-marketplace\/\">Experiential rewards <\/a>and <a href=\"https:\/\/www.biworldwide.com\/uk\/merchandise-marketplace\/\">points\u2011based programmes<\/a> create anticipation, emotional value, and a stronger sense of achievement \u2014 all of which drive higher discretionary effort.<\/p>\n\n\n\n<p><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What types of non\u2011cash incentives work best for sales teams?<\/summary>\n<p>The most effective <strong>non\u2011cash sales incentives<\/strong> include:<br><br>&#8211; <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/experiences-marketplace\/\">Experiential rewards<\/a><\/strong> (travel, events, <a href=\"https:\/\/www.biworldwide.com\/uk\/incentive-travel\/\">once\u2011in\u2011a\u2011lifetime experiences<\/a>)<br>&#8211; <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/merchandise-marketplace\/\">Merchandise <\/a><\/strong>with strong perceived value<br>&#8211; <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/mastery-marketplace\/\">Learning <\/a><\/strong>and development opportunities<br>&#8211; Points\u2011to\u2011rewards catalogues with <strong>personalised choice<\/strong><br><strong><br><\/strong>Variety and choice are critical to maintaining motivation over time.<\/p>\n\n\n\n<p><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Why do salespeople say they prefer cash incentives?<\/summary>\n<p>Salespeople often say they prefer cash because it feels flexible and practical. However, behavioural research shows that <strong>people systematically mis\u2011predict what motivates them<\/strong>. While cash feels valuable, it is usually mentally categorised as income, whereas non\u2011cash rewards feel earned, memorable, and emotionally engaging \u2014 which leads to stronger behaviour change.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do points\u2011based sales incentive programmes improve performance?<\/summary>\n<p><strong>Points\u2011based sales incentives<\/strong> encourage planning, goal\u2011setting, and saving toward larger rewards. Unlike cash, points introduce progress mechanics and anticipation, making effort visible and reinforcing momentum. Studies show points programmes increase engagement and motivation compared to both cash and gift cards.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are non\u2011cash incentives suitable outside of sales roles?<\/summary>\n<p>Yes. While particularly effective for <strong><a href=\"https:\/\/www.biworldwide.com\/uk\/contests-and-incentives\/\">sales incentives<\/a><\/strong>, non\u2011cash rewards also perform well in broader <strong>employee rewards and <a href=\"https:\/\/www.biworldwide.com\/uk\/recognition\/\">recognition programmes<\/a><\/strong>. The same psychological principles \u2014 meaning, anticipation, and emotional value \u2014 apply across functions.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How should cash incentives be designed if they are used?<\/summary>\n<p>If cash incentives are used, they should be <strong>framed informatively<\/strong>, emphasising achievement, appreciation, and competence rather than control or compliance. Poorly framed cash rewards can reduce intrinsic motivation and weaken long\u2011term engagement.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which delivers better ROI: cash or non\u2011cash incentives?<\/summary>\n<p>Across field studies, <strong>non\u2011cash incentives typically deliver higher ROI than cash<\/strong>, even when the cash equivalent value is higher. Increased sales lift, participation rates, and sustained performance improvements all contribute to stronger return on incentive investment.<\/p>\n<\/details>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This article pulls together BI WORLDWIDE\u2019s cross\u2011industry and academic studies to give sales leaders and total reward decision makers a clear, evidence\u2011based view of what works, why and how to apply this to your incentive reward strategy.<\/p>\n","protected":false},"author":18,"featured_media":9548,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"associated_experts":[],"featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"content-topic":[69,73],"problem-space":[75,77,76],"wf_post_folders":[24],"class_list":["post-9547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-topic-incentives-and-rewards","content-topic-recognition-and-motivation","problem-space-channel-performance","problem-space-employee-engagement","problem-space-sales-team-motivation"],"featured_media_global":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What the evidence shows for non-cash rewards<\/title>\n<meta name=\"description\" content=\"Do cash incentives really work better? 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