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Channel Smart

Drive smarter engagement, strengthen partnerships and achieve superior outcomes across the channel with our cutting-edge channel technology that integrates inspiration and human-centric design.

The ultimate game-changer ​for channel growth 

BI WORLDWIDE’s flagship technology, Channel Smart, empowers you to boost partner ​engagement and performance, cultivate holistic ​relationships and drive targeted channel ​growth, seamlessly and at scale.

A central Channel Smart logo is surrounded by photos of diverse people engaged in various activities, including using technology, working, shopping, and collaborating, connected by a light blue circle.
A laptop and smartphone display the Heroes Hub platform. Surrounding icons highlight features: strategic channel growth, sales and behavior shaping, partner onboarding, on-the-go access, and power partner enablement.

Engage, excite and enable your global channel partners

From onboarding through every stage of the partner lifecycle, deliver the essential emotional connections, motivation, and confidence to succeed with your brand.

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Seamless Onboarding & Registration

​Simplify adoption with an easy, streamlined onboarding process for a hassle-free partner experience.

Two people sit at a table using a tablet and laptop, smiling. Behind them is a world map with speech bubbles showing greetings in multiple languages and icons for email, phone, and messaging.

Localised Communication

Reach and engage partners globally with localised language, currency, and time zones along with  omnichannel communication across SMS, email, and WhatsApp.

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Integrated learning

Turn channel enablement into a competitive advantage with Channel LXP that connects learning with incentives and rewards.

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Gamified Experience

Ignite enthusiastic participation with leaderboards, progress meters and interactive game plays. ​

Drive sales and shape behaviours via dynamic promotions suite 

Design promotions your way and drive the behaviours that matter most. From learning and compliance to customer service and sales—create tailored incentives that align with your business goals and motivate partners to act.

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Segmentation Studio

Segment partners by product, geography, or other key parameters to enable precise, targeted engagement.

Business Rules Studio

Build flexible incentives using data beyond just sales. Set rules like “Do This, Get That,” target achievements, scorecards, and more—individually or in combination—to maximise impact.

UI Studio

Track performance and prompt partners to take action with clear, compelling promotion dashboards—featuring intuitive widgets like charts, tables, and more.

Power partner enablement with Channel LXP

Give partners the confidence to succeed with your brand through rich, structured courseware that activates the business moments that matter most.

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Learning-led Promotions

Deliver targeted learning and assessments for critical partner journeys

  • Partner onboarding
  • Program adoption
  • Product launches
  • Cross-selling
  • Up-selling
  • Bundling
  • Customer experience
  • Channel conflict
  • Regulatory & compliance
Integrated Incentives & Rewards

Inspire partner participation in learning opportunities with Channel Smart’s incentive, reward, leaderboard, and gamification components.

Steer business growth with proactive nudges and actionable insights via Partner Intelligence Suite 

Connect with the right partners, at the right time, in the right ways – plural. Unify data, uncover insights, predict partner behaviour, and gain a holistic view of channel engagement – all in one platform.

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Reports Studio

Make smarter decisions, faster—with contextual, visual dashboards that turn complex data into clear, actionable insights.

Nudge Studio

Drive the right actions at the right time with targeted behavioural prompts and data-led interventions.

Insights Studio 

Leverage real-time partner data, predict behaviour and act on insights that drive results.

Engage channel partners anytime, anywhere with the Achievo App

Achievo, powered by Channel Smart, blends intuitive design with smart functionality to keep your channel partners engaged—on the move and on their terms.

  • Cross-device performance – Enjoy great performance across all devices.
  • Effortless login options – Sign in securely and seamlessly via biometric, OTP, or SSO.
  • Uninterrupted access – Stay always connected with or without internet.
  • Engaging visuals and nudges – Drive engagement with visual cues and strategic nudges.
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Future-proof your program with a
tech stack built for flexibility, scalability and security 

Built for the realities of channel complexity, our tech stack delivers the flexibility, scale, and security modern programs demand—without the bloat.

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Flexible Microservices Architecture​

​Scale fast with modular components that accelerate deployment of customised solutions and drive ongoing performance optimisation.

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Seamless Integrations with Open APIs​

Easily connect with CRMs, ERPs, LMS and other critical systems—ensuring smooth, end-to-end operational efficiency across platforms.

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Enterprise-grade Security & Compliance​

Protect sensitive data with advanced encryption, identity controls (SSO, RBAC), and compliance frameworks you can trust. ​

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Create smarter, more engaged channel partnerships with Channel Smart

Frequently Asked Questions
Do BIW channel Solutions offer analytics?

Channel Smart comes with the Partner Intelligence Suite which is an advanced analytics engine that turns channel data into actionable insights, using AI and behavioural science, to drive measurable partner performance.

How does Channel Smart support integration and compliance?

Channel Smart offers seamless integrations with open APIs – CRMs, ERPs, LMS and other critical systems, ensuring operational efficiency across platforms. It protects sensitive data with advanced encryption, SSO/RBAC identity controls and reliable compliance frameworks.

What is Channel Smart?

It is BI WORLDWIDE’s flagship channel technology, designed to drive partner engagement, performance and targeted channel growth. Channel Smart empowers you to future-proof your loyalty program with its unmatched scalability, flexibility and security, backed by advanced built-in suites.

Which industries benefit from Channel Smart?

Channel Smart can be deployed across industries including automotive, agriculture, BFSI, building & construction, energy, FMCG, manufacturing, pharmaceuticals, and technology & ITES, to solve their unique channel challenges.

How does Channel Smart enhance partner onboarding and engagement?

The platform facilitates seamless onboarding and ongoing support, ensuring meaningful partner engagement at every stage of the program lifecycle. This includes simplified onboarding & registration, a localised branded partner portal for smooth global access, omnichannel communication​, and gamified experiences.

What measurable business outcomes does Channel Smart help achieve?

Channel Smart helps drive smarter engagement, strengthening channel partnerships and unlocking superior business outcomes – improved program adoption, better partner experience, sales growth, increased ROI & share of wallet and more.

Can Channel Smart unify multiple fragmented loyalty programs?

Yes Channel Smart can help consolidate a brand’s siloed, offline loyalty programs across verticals into a single technology platform, expanding reach and simplifying management.

What kind of incentives does Channel Smart help design?

Channel Smart’s Dynamic Promotions Suite helps create tailored incentives, aligning with your business goals, that motivate channel partners to act.

Is Channel Smart a web-based solution only? Or is there a mobile app?

•A mobile app—called Achievo—is powered by Channel Smart to help keep your channel partners engaged on the move and on their terms.

How does BIW design and implement the right incentives for the right partners?

Our design strategists lean on Behavioural Economics, human-centric design, and desired business objectives to determine the best structure to achieve desired outcomes. These designs are implemented using the combination of  Channel Smart’s Dynamic Promotions Suite, the Channel LXP, gamification, and inspirational rewards marketplaces.

Do the incentives help drive ROI?

You can build flexible incentives using data beyond just sales. Set rules like “Do This, Get That,” target achievements, scorecards, and more – individually or in combination – to maximise impact. You need to also communicate clearly about these incentives in local languages through a consistent and planned communication
structure for driving traction.

What all does the mobile app feature?

Achievo app offers seamless performance across all devices, effortless login options via biometric OTP or SSO, uninterrupted access with or without internet, and engaging visuals and nudges.