Loyalty
Successful customer loyalty demands a unique perspective. We focus on driving the behaviors that matter, optimizing every stage of the customer lifecycle, and building genuine emotional connections. Because real loyalty isn’t just earned, it’s cultivated at every step.
Don’t just build customer or channel loyalty—optimize every phase of the journey. From the moment customers discover your brand to the point they become your biggest advocates, we help you craft programs that inspire action, foster connection, and drive measurable results.
Acquire
Acquire the attention of new audiences and plant the seeds of loyalty with smart strategies that build awareness, spark consideration, and encourage trial.
Develop
Develop meaningful relationships by nurturing continuity, onboarding seamlessly, and driving growth with your most valuable customers.
Retain
Retain your audience by turning transactions into trusted relationships through cultivation, recognition, and retention efforts.
Amplify
Amplify loyalty by encouraging collaboration, fostering affinity, and creating brand advocates who share their experiences with the world.
Set the bar high for programs that earn loyalty.
What turns customers and channel partners into loyal brand advocates?
Is it a B2B loyalty program? An incentive program? A combination of the two?
You don’t have to have the answers – that’s where we come in. We apply our expertise in cross-channel ecosystems and behavioral economics to design customized loyalty programs that speak directly to your customers and partners. The goal? Eliminate wasted resources. Facilitate long-lasting engagement. Maximize ROI.
Our work speaks for itself
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Skyrocketing Sales by Empowering Employees
EXECUTIVE SUMMARY In collaboration with a global leader in the beverage industry, BI WORLDWIDE developed and executed an innovative employee brand ambassador and lead generation programme that transformed over 60,000 employees into active brand ambassadors. Leveraging the science of behavioural economics and a robust employee rewards system, this programme successfully incentivised brand advocacy across the […]Learn More -
Mobilising Employees to Boost Growth
EXECUTIVE SUMMARY A global medical device company partnered with BI WORLDWIDE to drive a unified corporate goal of improving free cash flow. Through a comprehensive employee engagement initiative, the company successfully aligned its 90,000 employees across the globe to meet their two-year financial target in just one year, leading to a substantial increase in their […]Learn More
Expertise from our brightest minds.
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5 ways to inspire sales motivation
Motivation is sometimes defined as the general desire or willingness of someone to do something. For some people, motivation comes naturally; it’s intrinsic. For others, it’s extrinsic; they need a little help.
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20 fast and easy ways to recognize employees
Making employee appreciation integral to your workplace culture can be achieved through meaningful and intentional practices.
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The New Rules of Engagement employee inspiration research report
Employees who believe their good work will be recognized are 12.4 times more likely to say they have a great company culture.