Championing a head-to-head sales incentive
A large telecommunications client came to us to create a fun incentive programme for the fourth quarter to help close out the year strong. They were looking to increase their average number of mobile lines sold per agent which was one per week prior to the programme’s start.
Results
There was a 10% increase in the inbound close rate, a 14% increase in the retail close rate and a 5% increase in the number of lines entered per person. This led to $360 million in incremental revenue and a 331:1 ROE.
Industry
Telecommunications
Problem space
Sales team motivation
Services
Gamification
Recognition
Rewards
Technology
Engagement platform
Close it out strong
A large telecommunications client came to us to create a fun incentive programme for the fourth quarter to help close out the year strong. They were looking to increase their average number of mobile lines sold per agent which was one per week prior to the programme’s start.
A competitive programme design
The programme we created was a head-to-head matchup for retail, inbound sales, chat, and business partners. Teams and leagues were set up and paired based on channel and performance. Teams in each league were re-racked weekly during the entire incentive period. Agents received daily game plays worth 5-15 points based on individual results. At the end of the incentive period, each member of the winning team would receive 2500 programme points.
Champion-level results
Not only did the client get to witness the competitive spirit across the divisions and within the channels, but the entire sales organisation also saw an improvement in performance as a result of this head-to-head programme. There was a four-week window where the agents averaged six lines per week per person across all channels, a 20% increase over baseline.
10%
increase in the inbound close rate
14%
increase in the retail close rate
5%
increase in the number of lines entered per person
$360M
in incremental revenue
33:11
ROE
