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Home Who We Serve Retail
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Retail

From brick and mortar to digital development

We are experts in behavior change with proven results to help retailers expand your omnichannel customer base and inspire your employees throughout the organisation.

From the first day to every day.

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Retail Connect

Boost your brand’s sales and loyalty by empowering retail associates to become confident, enthusiastic sellers. With Retail Connect, brands can “win the last 4 feet” through an engaging and fun solution that blends personalised learning paths, gamification, seamless communication, and actionable insights. Drive key retail KPIs and elevate your brand’s performance at the point of sale.

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Learning development and training

From dynamic training events and custom curriculum development to scalable virtual learning environments, we create immersive learning solutions that drive real results. By integrating gamification, we enhance engagement, making learning more interactive and enjoyable. Because when learning is fun and rewarding, performance follows, and engagement soars.

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Onboarding and recruitment

Whether you’re looking for your next Chief Logistics Officer or hiring for the seasonal rush, we help HR departments recruit, onboard and retain top talent.

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Customer and channel loyalty

Elevate your brand with meaningful programs and awards for your channel partners and customers that build strong, lasting relationships and loyalty.

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Retail sales and incentives

We design gamified incentive programs that drive retail KPIs, enhance customer loyalty and motivate and inspire retail associates.

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Employee recognition

Powerful employee engagement and rewards programs that inspire employees to love what they do and love your brand.

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In-store activations and experiences

Create memorable brand moments that capture attention and set you apart from the competition. We combine on-site engagement, content capture, and social amplification to create powerful experiences.

The Retail Environment can be complex, handling multiple audience types that can be both captive and non-captive. BIW is uniquely situated to engage and grow in all segments of your business. We are experts on behavior change with proven results to help you exceed Key Performance Indicators throughout your omnichannel strategies. We customise our strategies to engage, onboard, educate, inspire, recognise, and motivate the audience that matters the most to you, to turn a complex environment simple. From apparel and fashion to electronics and tech, to home goods and home improvement, to health and beauty, to sports and recreation (and more!), our clients turn to us for fresh ideas and expert execution time and time again.

Metrics tell a story.

90%

average increase in units sold for highly-engaged users

75%

increase in credit card applications year-over-year

50%

reduction in turnover for 1+ year-tenured associates

See our solutions

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DayMaker Engagement Platform

DayMaker is our comprehensive employee recognition system, offering state-of-the-art technology and unparalleled support.

Learn More
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Channel Engagement Platform

With Channel Smart, it’s simple to balance channel incentives and channel loyalty in a B2B environment. 

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SalesMaker Performance Platform

SalesMaker® is the leading all-in-one platform that makes running contests a breeze.

Learn More
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Event Solutions

From concept to completion, our team of event specialists ensures that every detail is thoughtfully planned and seamlessly executed.

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Rewards Marketplace

Trust us – you’ve never rewarded like this before…

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Behavioural Economics

Harnessing behavioural economics to design engaging programs that drive motivation, influence decisions, and boost performance.

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Thought Leadership

Learn from the best. BIW thought leaders bring you a deeper look at the business of inspiration.

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    Article

    Overcoming obstacles to sales incentive design

    There are many obstacles BI WORLDWIDE has observed when designing effective contests for sales organisations. Read this blog for eight challenges you may face as well as solutions to make your contests drive the results you’re looking for.

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    Article

    How recognition programmes can help solve the middle manager disengagement crisis

    Middle management is facing a crisis of confidence. Once a stepping stone to senior leadership, these roles are increasingly viewed as high-pressure, low-reward positions with limited autonomy and progression. For HR leaders, this presents a strategic challenge, and an opportunity to reshape the future of leadership.

The best way to get started is to get in touch!

Speak to an expert in our team to learn how our solutions can engage your employees.

Let’s Talk