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Home BI WORLDWIDE Customer Success Framework
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BI WORLDWIDE Customer Success Framework

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At the heart of our Customer Success Framework is Design CodeTM which is paired with project and program management. Together, they create a framework that powers engagement, incentive, recognition, and loyalty solutions that deliver measurable impact across three key phases – Strategy, Design, and Implementation.

A woman in an orange blouse presents at a whiteboard covered with colorful charts and notes. Two colleagues, one using a laptop and another taking notes, listen attentively in a modern, bright office space.

1. Strategy – Aligning for Success

We begin by aligning with your business goals. Our expert teams work closely with you to identify key opportunities, set clear objectives, and define measurable KPIs that ensure the solution supports your business priorities and drives success.

2. Design – Tailored Solutions for Impact

Our proprietary Design Code™ puts your people at the heart of every program. This unique, human-centric design process blends design thinking, strategic frameworks and deep domain expertise to craft high-impact, loyalty and engagement solutions—delivering deeper insights, targeted outcomes, and consistent program excellence.

People working at a table with sticky notes and documents. The text DesignCode: Inspire to Engage is above three icons labeled Design Thinking, Domain Expertise, and Strategic Frameworks.
A diverse group of five people in a modern office having a meeting around a table with laptops and documents. A woman stands near a screen displaying a chart. Large windows in the background show an urban setting.

3. Implementation – Seamless Execution for Growth

We don’t just launch programs – we optimise them. Our teams ensure seamless execution through expert project and program management. We focus on compliance, localisation, and budget control. And, optimisation is not an afterthought, it’s automatic. Post-launch, we monitor, review, and refine your program to keep it relevant, effective, and aligned with your evolving goals.

The best way to get started is to get in touch!

Speak to a member of our expert team to learn how our solutions can engage your channel.

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