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Retail

From brick and mortar to digital development

We are experts in behaviour change with proven results to help retailers expand your omnichannel customer base and inspire your employees throughout the organisation.

From the first day to every day.

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Learning development and training

From dynamic training events and custom curriculum development to scalable virtual learning environments, we create immersive learning solutions that drive real results. By integrating gamification, we enhance engagement, making learning more interactive and enjoyable. Because when learning is fun and rewarding, performance follows, and engagement soars.

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Onboarding and recruitment

Whether you’re looking for your next Chief Logistics Officer or hiring for the seasonal rush, we help HR departments recruit, onboard and retain top talent.

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Customer and channel loyalty

Elevate your brand with meaningful programmes and awards for your channel partners and customers that build strong, lasting relationships and loyalty.

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Retail sales and incentives

We design gamified incentive programmes that drive retail KPIs, enhance customer loyalty and motivate and inspire retail associates.

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Employee recognition

Powerful employee engagement and rewards programmes that inspire employees to love what they do and love your brand.

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In-store activations and experiences

Create memorable brand moments that capture attention and set you apart from the competition. We combine on-site engagement, content capture, and social amplification to create powerful experiences.

The retail environment can be complex, handling multiple audience types that can be both captive and non-captive. BIW is uniquely situated to engage and grow in all segments of your business.

We are experts on behaviour change with proven results to help you exceed Key Performance Indicators throughout your omnichannel strategies.

We customise our strategies to engage, onboard, educate, inspire, recognise, and motivate the audience that matters the most to you, to turn a complex environment simple.

From apparel and fashion to electronics and tech, to home goods and home improvement, to health and beauty, to sports and recreation (and more!), our clients turn to us for fresh ideas and expert execution time and time again.

Our work speaks for itself

View all case studies
  • Close-up of hands holding pens over financial documents with charts and graphs. A calculator is on the table. The scene suggests a collaborative business or financial planning meeting.

    Championing a head-to-head sales incentive

    A large telecommunications client came to us to create a fun incentive programme for the fourth quarter to help close out the year strong. They were looking to increase their average number of mobile lines sold per agent which was one per week prior to the programme’s start.
    Learn More
  • A person in a yellow sweater is writing on a financial report with charts and graphs, using a pen. Their other hand is on a laptop keyboard. The background is blurred.

    Tapping into success

    A large beer manufacturer was interested in gaining share of the Economy beer segment among its competitors. The challenge they faced was getting their Distributor Sales Representatives to focus on off-premise retail activity by setting up displays in retail locations.
    Learn More
  • A person holding a document with colorful diagrams, while sitting indoors. The image has orange and yellow geometric overlays, and the focus is on the paper, with the persons face blurred in the background.

    Impacting sales confidence through gamification

    A telecommunications client asked for help creating a single destination for employee understanding and confidence in company products, features, and benefits – a repository of foundational information on all products. They wanted to encourage engagement with a set of curated educational and experiential material, as well as measure understanding and retention of knowledge related to the products.
    Learn More
  • Two people stand at a table with a laptop displaying graphs. Papers with sketches and a calculator are on the table. One person is holding a notebook, and the other a coffee cup. The left side of the image features a yellow geometric shape.

    Accelerating sales, driving results

    A luxury automotive manufacturer had been experiencing a drop in sedan sales as customers shifted their attention towards SUVs and trucks. They partnered with us to reignite their luxury sedan sales, resulting in a massive increase in sales.
    Learn More

Thought Leadership

Learn from the best. BIW thought leaders bring you a deeper look at the business of inspiration.

  • Two business professionals in suits shake hands in an office. An overlay graphic reads Reward Strategy with related terms: Transparency, Business Performance, Recognition, Employee Experience, and HR Data.

    Article

    The future of reward strategy HRcoreREWARD 2026

    Discover key reward strategy trends from HRcoreREWARD Amsterdam 2026 and how BI WORLDWIDE connects recognition, behaviour and performance to drive real impact

  • A person in headphones and glasses holds shopping bags while surrounded by white line art icons, including a heart, chat bubbles, wallet, money, a happy face, and photos, against a light background.

    Article

    What the evidence shows for non-cash rewards

    This article pulls together BI WORLDWIDE’s cross‑industry and academic studies to give sales leaders and total reward decision makers a clear, evidence‑based view of what works, why and how to apply this to your incentive reward strategy.

  • A coffee cup, saucer, and laptop sit on a wooden table in a warm-lit room. Overlaid text reads: When leadership communication lacks clarity, trust drops nearly 15 points.

    Article

    Is TMI Syndrome disengaging your sales force?

    Information is power until it isn’t. For many sales organisations, communication has become a flood. Too much, too scattered, too impersonal. Our global research shows that “TMI Syndrome” (too much information) is one of the biggest engagement killers in sales today.