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Channel Smart

Drive smarter engagement, strengthen partnerships and achieve superior outcomes across the channel with our cutting-edge channel technology that integrates inspiration and human-centric design.

The ultimate game-changer ​for channel growth 

BI WORLDWIDE’s flagship technology, Channel Smart, empowers you to boost partner ​engagement and performance, cultivate holistic ​relationships and drive targeted channel ​growth, seamlessly and at scale.

A laptop and smartphone display the Heroes Hub platform. Surrounding icons highlight features: strategic channel growth, sales and behavior shaping, partner onboarding, on-the-go access, and power partner enablement.

Engage, excite and enable your global channel partners

From onboarding through every stage of the partner lifecycle, deliver the essential emotional connections, motivation, and confidence to succeed with your brand.

Two men are standing in a warehouse. One wears a yellow safety vest and holds a clipboard, while the other is in a light blue shirt, holding a tablet. They are smiling and appear to be discussing something. Shelves stacked with boxes are in the background.

Seamless Onboarding & Registration

​Simplify adoption with an easy, streamlined onboarding process for a hassle-free partner experience.

Two people sit at a table using a tablet and laptop, smiling. Behind them is a world map with speech bubbles showing greetings in multiple languages and icons for email, phone, and messaging.

Localised Communication

Reach and engage partners globally with localised language, currency, and time zones along with  omnichannel communication across SMS, email, and WhatsApp.

Four male workers in blue coveralls and safety gear smile and look at a laptop screen, appearing engaged and collaborative in an industrial workshop setting.

Integrated learning

Turn channel enablement into a competitive advantage with Channel LXP that connects learning with incentives and rewards.

A person wearing headphones is intensely focused on a gaming controller, surrounded by vibrant, holographic gaming interfaces and futuristic icons in a neon-lit room.

Gamified Experience

Ignite enthusiastic participation with leaderboards, progress meters and interactive game plays. ​

Drive sales and shape behaviours via dynamic promotions suite 

Design promotions your way and drive the behaviours that matter most. From learning and compliance to customer service and sales – create tailored incentives that align with your business goals and motivate partners to act.

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Segmentation Studio

Segment partners by product, geography, or other key parameters to enable precise, targeted engagement.

Business Rules Studio

Build flexible incentives using data beyond just sales. Set rules like “Do This, Get That,” target achievements, scorecards, and more – individually or in combination – to maximise impact.

UI Studio

Track performance and prompt partners to take action with clear, compelling promotion dashboards – featuring intuitive widgets like charts, tables, and more.

Power partner enablement with Channel LXP

Give partners the confidence to succeed with your brand through rich, structured courseware that activates the business moments that matter most.

A laptop and a smartphone display an online learning platform with course progress stats, course thumbnails, and skill advisor recommendations on their screens.
Learning-led Promotions

Deliver targeted learning and assessments for critical partner journeys

  • Partner onboarding
  • Programme adoption
  • Product launches
  • Cross-selling
  • Up-selling
  • Bundling
  • Customer experience
  • Channel conflict
  • Regulatory & compliance
Integrated Incentives & Rewards

Inspire partner participation in learning opportunities with Channel Smart’s incentive, reward, leaderboard, and gamification components.

Steer business growth with proactive nudges and actionable insights via Partner Intelligence Suite 

Connect with the right partners, at the right time, in the right ways – plural. Unify data, uncover insights, predict partner behaviour, and gain a holistic view of channel engagement – all in one platform.

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Reports Studio

Make smarter decisions, faster – with contextual, visual dashboards that turn complex data into clear, actionable insights.

Nudge Studio

Drive the right actions at the right time with targeted behavioural prompts and data-led interventions.

Insights Studio 

Leverage real-time partner data, predict behaviour and act on insights that drive results.

Engage channel partners anytime, anywhere with the Achievo App

Achievo, powered by Channel Smart, blends intuitive design with smart functionality to keep your channel partners engaged – on the move and on their terms.

  • Cross-device performance – Enjoy great performance across all devices.
  • Effortless login options – Sign in securely and seamlessly via biometric, OTP, or SSO.
  • Uninterrupted access – Stay always connected with or without internet.
  • Engaging visuals and nudges – Drive engagement with visual cues and strategic nudges.
Image of a smartphone displaying the Achievo app. The phone is centered with orange and yellow app screens and icons, including user balance, settings, and notifications, fanned out behind it. The background features a floating hexagonal design.

Future-proof your programme with a
tech stack built for flexibility, scalability and security 

Built for the realities of channel complexity, our tech stack delivers the flexibility, scale, and security modern programmes demand – without the bloat.

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Flexible Microservices Architecture​

​Scale fast with modular components that accelerate deployment of customised solutions and drive ongoing performance optimisation.

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Seamless Integrations with Open APIs​

Easily connect with CRMs, ERPs, LMS and other critical systems – ensuring smooth, end-to-end operational efficiency across platforms.

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Enterprise-grade Security & Compliance​

Protect sensitive data with advanced encryption, identity controls (SSO, RBAC), and compliance frameworks you can trust. ​

Find out more about other channel performance solutions.

  • Two construction workers in hard hats and orange vests high-fiving at a building site. One holds blueprints. A crane and building structure are in the background, with a purple and orange gradient overlay on the right side.

    Channel Smart

    Drive smarter engagement, strengthen partnerships, and achieve superior outcomes across the channel with cutting-edge channel technology that integrates inspiration and human-centric design.

  • Two engineers in safety gear discuss work in a factory with robotic machinery in the background. The image has an overlay of colorful geometric shapes.

    Channel solutions

    Achieve lasting growth with powerful solutions orientated towards engagement, loyalty, and channel performance.

  • A woman and a man are seated at a desk, looking at a tablet with interest. The man, in a plaid shirt, appears to be explaining something. A laptop is open in front of them, and the room is softly lit, creating a focused atmosphere.

    Contests and Incentives

    We craft strategic, engaging incentives to drive maximum impact without blowing your budget. Transform your sales team from good to great with rewards that matter.

  • Aerial view of three people giving high-fives, appearing happy and celebrating. They are standing on a gray floor with a maroon and purple color overlay in the foreground.

    Design Code™

    Design Code™ reimagines programme design. By combining ‘design thinking’ with BI WORLDWIDE’s research and proprietary Employee Engagement and Channel Performance tools, we create custom solutions that put your people at the centre of our solutions.

  • A purple knight chess piece stands prominently on a digital, futuristic chessboard. Behind it, blurred white pieces are visible. The scene features glowing nodes and lines, suggesting a high-tech network theme.

    Gamification

    Gamification invents simple by adding game mechanics into non-game environments, like a website, online community, learning management system or business’ intranet to increase engagement, participation, and performance.

  • A group of people stand close together, smiling as they take a selfie. The background features a blurred cityscape, suggesting an urban area. The sky above is partly cloudy, and the mood is joyful and lively.

    Incentive travel

    The research doesn’t lie: Nothing motivates employees like aspirational travel experiences. And no one knows incentive travel like we do.

  • A vibrant, multicolored illustration of a light bulb on a red and teal gradient background. The bulb is filled with swirling, layered paper-like patterns, giving it a textured, artistic look.

    Learning

    If learning isn’t interesting or convenient, it won’t be effective. That’s why we’re constantly evolving our solutions to be more interactive, more immersive, and much easier to access—anytime, anywhere, on any device.

  • A camera operator wearing headphones films a brightly lit stage with colorful lights. The scene features shades of blue and orange, creating a dynamic and vibrant atmosphere.

    Live events

    The research couldn’t be clearer: memorable moments inspire, motivate, engage, and prompt action. But live events take it to whole new level. We create events that are stages for shared memories, allowing your people to extend their experience beyond the everyday.  

  • A person using a calculator and laptop, with a digital overlay of upward-pointing arrows and bar charts symbolizing growth and success. A pen and documents are on the desk, with a yellow and white background design.

    Research and Analytics

    We help drive the results you need through data and analytics that address key business and programme issues throughout the programme lifecycle.

  • Collage of three people: a person in a yellow sweater with headphones writing, a person in a green shirt holding shopping bags and a phone, and a person in winter attire and sunglasses gazing upward. Background has colorful diagonal sections.

    Rewards Marketplace

    Trust us – you’ve never rewarded like this before. A Global Rewards Marketplace with an unbeatable collection of over 1 million aspirational merchandise, once-in-a-lifetime experiences, self-serve travel options and learning opportunities to quench curiosities

  • A modern, brightly colored circular sofa sits in a room with vertical rainbow-striped walls. Text overlay reads: SKO Sales kick off. Inspire action. Unleash results.

    Sales kick-off

    Your sales kick-off is more than an event – it’s your launchpad, your opportunity to align your sales force, ignite belief in your vision, and activate performance.

The best way to get started is to get in touch!

Speak to a member of our expert team to learn how our solutions can support your channel performance strategy.

Frequently Asked Questions
Do BIW channel Solutions offer analytics?

Channel Smart comes with the Partner Intelligence Suite which is an advanced analytics engine that turns channel data into actionable insights, using AI and behavioural science, to drive measurable partner performance.

How does Channel Smart support integration and compliance?

Channel Smart offers seamless integrations with open APIs – CRMs, ERPs, LMS and other critical systems, ensuring operational efficiency across platforms. It protects sensitive data with advanced encryption, SSO/RBAC identity controls and reliable compliance frameworks.

What is Channel Smart?

It is BI WORLDWIDE’s flagship channel technology, designed to drive partner engagement, performance and targeted channel growth. Channel Smart empowers you to future-proof your loyalty programme with its unmatched scalability, flexibility and security, backed by advanced built-in suites.

Which industries benefit from Channel Smart?

Channel Smart can be deployed across industries including automotive, agriculture, BFSI, building & construction, energy, FMCG, manufacturing, pharmaceuticals, and technology & ITES, to solve their unique channel challenges.

How does Channel Smart enhance partner onboarding and engagement?

The platform facilitates seamless onboarding and ongoing support, ensuring meaningful partner engagement at every stage of the programme lifecycle. This includes simplified onboarding & registration, a localised branded partner portal for smooth global access, omnichannel communication​, and gamified experiences.

What measurable business outcomes does Channel Smart help achieve?

Channel Smart helps drive smarter engagement, strengthening channel partnerships and unlocking superior business outcomes – improved programme adoption, better partner experience, sales growth, increased ROI & share of wallet and more.

Can Channel Smart unify multiple fragmented loyalty programs?

Yes Channel Smart can help consolidate a brand’s siloed, offline loyalty programmes across verticals into a single technology platform, expanding reach and simplifying management.

What kind of incentives does Channel Smart help design?

Channel Smart’s Dynamic Promotions Suite helps create tailored incentives, aligning with your business goals, that motivate channel partners to act.

Is Channel Smart a web-based solution only? Or is there a mobile app?

•A mobile app—called Achievo—is powered by Channel Smart to help keep your channel partners engaged on the move and on their terms.

How does BIW design and implement the right incentives for the right partners?

Our design strategists lean on Behavioural Economics, human-centric design, and desired business objectives to determine the best structure to achieve desired outcomes. These designs are implemented using the combination of  Channel Smart’s Dynamic Promotions Suite, the Channel LXP, gamification, and inspirational rewards marketplaces.

Do the incentives help drive ROI?

You can build flexible incentives using data beyond just sales. Set rules like “Do This, Get That,” target achievements, scorecards, and more – individually or in combination – to maximise impact. You need to also communicate clearly about these incentives in local languages through a consistent and planned communication
structure for driving traction.

What all does the mobile app feature?

Achievo app offers seamless performance across all devices, effortless login options via biometric OTP or SSO, uninterrupted access with or without internet, and engaging visuals and nudges.