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Updates and Offers

Loyalty and retention

  • A vibrant red pawn stands prominently in the foreground. Behind it are blurred beige pawns on the left side against a dark background, while the right side transitions to a yellow background. The image has a diagonal split effect.

    Article

    Personalising Channel Loyalty

    When it comes to loyalty programmes, personalisation is key. The more personalised, the greater the outcomes. Both engagement and business results benefit at higher rates. Because of that, we start thinking about personalisation right from the beginning, during programme design.

  • A finger presses a green button with a smiling face. Next to it are a yellow button with a neutral face and a red button with a sad face, representing different mood or satisfaction levels.

    Article

    Prevent quiet quitting by your channel partners

    As competition and channel partner expectations continue to increase, it’s important to recognise the signs that point to your partners disengaging.

  • A cartoon rocket launches upward with flames, surrounded by glowing dollar coin icons and digital graphs, symbolizing financial growth and investment success against a vibrant, futuristic background.

    Webinar

    Webinar | Unlock Channel Profitability

    Traditional channel programmes are no longer enough if you are looking for growth. Simply offering more rewards or increasing MDF budgets won’t move the needle. To truly elevate performance, leaders must rethink how they inspire action across their reseller, distributor, and partner ecosystems. What you’ll learn: Watch on demand

  • Smiling person with curly hair holds a coffee cup and a phone, wearing a gray blazer and white top, standing in front of a vibrant orange and pink background with a white triangle on the left.

    Insights Lab

    How to optimise your channel incentive programme

    Are you responsible for driving loyalty and growth amongst your channel partners? Let our latest ‘Big Little Book’ become your handy go-to guide on how to design or evolve your channel incentive programme for long term success.

  • Four professionally dressed people stand together smiling, looking at a laptop one man is holding, against a colorful geometric background. Two people hold tablets.

    Article

    Do sales incentives actually work?

    Do sales incentives actually work? Is there a measurable and consistent benefit to revenue, employee satisfaction and overall business success? Find out more.

  • A dark gray background with a lighter diagonal beam. At the lower right, a gold circular emblem surrounds the text “THE WATCHES OF SWITZERLAND GROUP” in white capital letters.

    Case Study

    Unifying recognition to create a culture of shared values

    Learn how The Watches of Switzerland Group fostered a culture of shared values using a unified recognition programme in their channel.

  • Article

    Tiered loyalty programmes: strategies for driving customer engagement and retention

    Discover how tiering can maximise your channel incentive and loyalty programmes. Learn about attitudinal and behavioural loyalty and the strategies we use to build programmes that align with our clients’ business goals and drive customer engagement.

  • Article

    Incentivising the journey: Enhancing sales with effective channel partner incentives

    Did you know that a well-designed incentive programme can almost double your sales? When it comes to channel incentives, the journey matters as much as the sale itself. 

  • Article

    Measuring the strength of channel partner relationships for sales success

    A strong relationship with your channel partners is key to mutual success, but how do you measure it? Learn how our first-of-its-kind research in partnership with KANTAR led us to develop a tool to better understand and measure channel partner loyalty and engagement.

  • Webinar

    Webinar | Cutting the clutter to reduce turnover

    What do you do when employee turnover is on the rise? Toyota experienced this issue and needed a way to retain their employees. With learning, recognition and rewards opportunities promoted on non-connected sites, the programs lacked consistency, employees were confused about what was available to them and their status, and the offerings were not effective.