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loyalty and retention

  • Fingers typing on a laptop keyboard with overlay graphics of rating stars, smiley faces, and checkmarks, conveying a customer review or satisfaction concept.

    Article

    Tiered loyalty programmes: strategies for driving customer engagement and retention

    Discover how tiering can maximise your channel incentive and loyalty programmes. Learn about attitudinal and behavioural loyalty and the strategies we use to build programmes that align with our clients’ business goals and drive customer engagement.

  • A diverse group of people in an office environment gathers around a computer screen. Two women in the foreground are smiling and engaged. Sunlight streams through a window, creating a bright and inviting atmosphere.

    Article

    Incentivising the journey: Enhancing sales with effective channel partner incentives

    Did you know that a well-designed incentive programme can almost double your sales? When it comes to channel incentives, the journey matters as much as the sale itself. 

  • Two women in aprons stand at a café counter, engaged in a cheerful conversation. One is holding a tablet, and they are both smiling. The background features hanging lights and jars on the countertop.

    Article

    Measuring the strength of channel partner relationships for sales success

    A strong relationship with your channel partners is key to mutual success, but how do you measure it? Learn how our first-of-its-kind research in partnership with KANTAR led us to develop a tool to better understand and measure channel partner loyalty and engagement.

  • Close-up of a car steering wheel featuring the Toyota logo in the center. The image focuses on the brand emblem, highlighting its silver color against the black background of the wheel.

    Webinar

    Webinar | Cutting the clutter to reduce turnover

    What do you do when employee turnover is on the rise? Toyota experienced this issue and needed a way to retain their employees. With learning, recognition and rewards opportunities promoted on non-connected sites, the programs lacked consistency, employees were confused about what was available to them and their status, and the offerings were not effective.

  • A serene cityscape at dusk featuring a traditional Chinese pavilion illuminated by lights, surrounded by modern skyscrapers. An arched stone bridge crosses a calm river, reflecting the vibrant city lights.

    Article

    4 fundamentals to optimise employee and channel partner engagement in China

    In this guide, we’ll discuss the four fundamentals to optimise employee and channel partner engagement in China.

  • Three people in an office setting are having a meeting around a table with computers. One person is in a wheelchair, and the other two are seated in chairs. The room is well-lit with large windows and indoor plants.

    Article

    The impact of channel maturity on incentive and loyalty programme design

    Read on to learn how channel maturity can impact programme design and the strategies BI WORLDWIDE uses to support clients facing major sector transformations.

  • Smiling woman in a blue blazer sits at a desk with a laptop, discussing channel incentive strategies with two colleagues. One wears a gray top in focus, while the others back is turned. A potted plant decorates the desk, and the background reveals a modern office setting with computers.

    Article

    A guide to channel incentive programmes

    In this guide, we’ll discuss the best practices for creating and implementing effective channel incentive programmes.

  • Woman sitting on the floor and working on a laptop on a coffee table. She is writing in a notebook, with a cup beside her. The room has a modern, minimalistic décor with a lamp and dried flowers.

    Article

    How to create frictionless channel incentive programmes

    Discover how to design frictionless channel incentive programmes that motivate partners and drive results

  • Man in a denim shirt smiling while looking at a smartphone, embodying the essence of employee retention. He sits on a couch in a room with a blurred background, hand on chin, appearing relaxed and engaged with the device.

    Article

    How does employee engagement impact retention

    As megatrends continue to change the landscape of the workplace, the challenge for organisations in retaining the best employees is greater than ever.  Understanding that an organisation’s success hinges on its employees, in this article we explore why retention matters and the factors impacting it, how employee engagement can help, and some of the employee engagement strategies that can support successful businesses retain their best talent.

  • A vintage studio spotlight, reminiscent of a data-transforming channel, emits a bright, focused beam of light that creates intricate rays against a dark background. Mounted on a metal stand, its intense glow highlights the textured surface of the spotlights casing.

    Webinar

    How data is transforming ExxonMobils business

    ExxonMobil, has a complex business selling through its distribution channel, with limited visibility to the data that could identify gaps and determine strategic moves to transform their business. Watch this webinar to learn how we partnered with their channel to obtain the critical data needed to make educated and targeted decisions and execute effective push/pull strategies in the channel.