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Home Case Studies Boosting agent performance
A person in a yellow sweater is writing on a financial report with charts and graphs, using a pen. Their other hand is on a laptop keyboard. The background is blurred.

Boosting agent performance

An insurance company wanted to drive loyalty among their 30,000 agents across the country. They wanted to improve engagement, increase learning, and increase sales.

Results

The gamification platform increased learning among insurance brokers, resulting in a 20% increase in policies written year over year.

Industry

Insurance

Problem space

Employee engagement

Services

Gamification

Learning

Rewards

Technology

Bunchball

Keep agents engaged

An insurance company wanted to drive loyalty among their 30,000 agents across the country. They wanted to improve engagement, increase learning, and increase sales.

Incentivize success

They came to us for help, and we created a Bunchball gamification program into their existing broker portal. Missions were created for learning and marketing materials, and brokers were rewarded with points and branded merchandise.

Mission(s) accomplished

The company saw incredible results. They had over 20,000 agents active in the program, and they completed over 1.3 million missions, averaging over 2,900 per day. This was almost 88,000 hours of education! 85% of the agents completed more than 5 missions, 44% completed more than 50 missions, and 28% completed over 100 missions.

All of these mission completions resulted in a 20% increase in insurance policies written year over year.

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