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Case studies, webinars, and thought leadership

Measurable results stem from in-depth research, so we make our research content available for you to read as you please.

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  • An older woman wearing glasses looks at a laptop, with the text: Sustained Medicare Advantage engagement is the foundation of continued retention. The word foundation is highlighted in yellow.

    Article

    Designing Medicare Advantage engagement that lasts

    As higher-quality cut points become more demanding, benefits recalibrate, and expectations for measurable outcomes intensify, reminders alone will not sustain engagement.

  • Two hands hold a dark gift box with a gold ribbon. Next to it, white text on a blue background reads: A well-timed gift to your customer can make your brand unforgettable.

    Article

    What a customer gifting program can do for your business

    A well-designed customer gifting program isn’t just a nice gesture; it’s a strategic lever that can drive emotional connection, word-of-mouth marketing, and long-term loyalty. Here’s why it works and why more companies should consider it.

  • A coffee cup, saucer, and laptop sit on a wooden table in a warm-lit room. Overlaid text reads: When leadership communication lacks clarity, trust drops nearly 15 points.

    Article

    Is TMI Syndrome disengaging your sales force?

    Information is power until it isn’t. For many sales organizations, communication has become a flood. Too much, too scattered, too impersonal. Our global research shows that “TMI Syndrome” (too much information) is one of the biggest engagement killers in sales today.

  • A hand holds a round object with a yellow star. Text reads: AI doesn’t replace human recognition; it surfaces the impact leaders want to celebrate. The image has an orange gradient background.

    Article

    How AI is reshaping career milestones

    Most organizations don’t have a career milestone problem. They have a visibility and consistency problem.

  • A smiling woman celebrates inside a box. Text reads, Non-cash rewards create emotional impact that money doesnt provide. Orange suitcases, photos of happy people, and a smartwatch are also shown.

    Article

    Why cash alone can’t buy commitment

    While employees often say they want cash, their behavior tells a different story. When companies balance monetary rewards with personalized, aspirational recognition, they don’t just compensate employees, they inspire them.

  • A smiling woman opens a shop door. Text: “Webinar | On Demand. The New Rules of Engagement for Employees.” Photos of Amy Stern and Mark Hirschfeld, VPs at BI Worldwide, appear with their titles. BI Worldwide logo is visible.

    Webinar

    The New Rules of Engagement for Employees

    Watch this on demand webinar with Mark Hirschfeld and Amy Stern of BI WORLDWIDE for a practical, research-backed conversation on what actually drives employee inspiration today and how leading organizations are turning insight into action.

  • White and pink text on a dark pink background with upward-pointing, glowing arrows reads: The best sales incentive programs strengthen connection, loyalty, and appreciation while driving performance.

    Article

    6 ways to build sales incentives your team will love

    The sales landscape continues to rapidly evolve, and companies are rethinking how they inspire and reward their sales teams. Here are six sales incentive strategies that you can use to motivate and engage your sales teams while showing them a little well-earned appreciation.

  • Close-up of a person with glasses looking at a screen. Text on the image reads: Five-star experiences don’t just reward success; they make people want to earn again. Orange stars are visible in the background.

    Article

    5 experiences that can transform your incentive program

    Crafting engaging experiences as an individual leader can be challenging. Designing the right experience requires intentional planning from concept and inspiration to execution and delivery. Here are five experiential rewards that consistently earn five-star ratings from top performers.

  • A smiling man in glasses sits on a chair with his hand on his chin. Text reads: WEBINAR ON DEMAND. Whats NEXT for work 2026. Info about Dr. Brad Shuck, logos, and a SHRM recertification provider badge appear on the right.

    Webinar

    What’s next for work 2026

    The workplace of tomorrow is being shaped by our experiences today and by leaders who believe that learning, belonging, and recognition can transform both people and performance. Watch this webinar to learn about the 5 key trends shaping work in 2026 and beyond.

  • A man in glasses and a suit sits smiling next to a quote: “The future of work is NOT coming slowly; it’s ARRIVING IN CYCLES.” The text credits Dr. Brad Shuck, with website and professional details below.

    Article

    What’s next for work 2026

    Is it possible the world could move even faster? Buckle up, because that’s exactly what’s happening. Here are five key trends shaping 2026 and beyond.

  • A person typing on a laptop with virtual onboarding icons overlaid. Text reads: When onboarding works, employees don’t just stay... they thrive.

    Article

    How to turn new hires into long-term contributors

    Onboarding is more than a checklist; it’s a defining moment in the employee experience. And it matters more than ever. Over one-third of new hires say they plan to leave their companies within the first year. But when onboarding is done right, it can flip that script entirely.