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Case studies, webinars, and thought leadership

Measurable results stem from in-depth research, so we make our research content available for you to read as you please.

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  • A person in a suit offers a stack of cash to another, who raises a hand to refuse. The text says, Cash wins preference. It doesn’t win performance.

    Article

    Why cash incentives underperform

    Cash—and cash equivalents like gift cards—are often treated as the obvious choice because they’re flexible, familiar, and easy to defend. But the job of an incentive reward is to change behavior, increase effort, and lift results, not win a preference poll.

  • A blurred audience faces a screen displaying a bar graph, with text overlay: Sales kick offs done right deliver 3.2x the investment.

    Article

    Is your annual SKO your launchpad…or a liability?

    Every year, thousands of companies spend millions of dollars bringing their sales teams together for the annual sales kick off (SKO). And they do it for one simple reason: your competition is trying to take your business every single day.

  • A woman with glasses looks at a tablet. Text: WEBINAR | ON DEMAND. The New Rules of Engagement for Sales. Photos of two men: Kurt Nelson, Ph.D., The Lantern Group, and Mark Hirschfeld, BI WORLDWIDE.

    Webinar

    The New Rules of Engagement® for Sales

    Watch this webinar for a data-driven discussion on how today’s most effective sales organizations balance compensation, communication, and inspiration to drive results, especially in times of change.

  • An older woman wearing glasses looks at a laptop, with the text: Sustained Medicare Advantage engagement is the foundation of continued retention. The word foundation is highlighted in yellow.

    Article

    Designing Medicare Advantage engagement that lasts

    As higher-quality cut points become more demanding, benefits recalibrate, and expectations for measurable outcomes intensify, reminders alone will not sustain engagement.

  • Two hands hold a dark gift box with a gold ribbon. Next to it, white text on a blue background reads: A well-timed gift to your customer can make your brand unforgettable.

    Article

    What a customer gifting program can do for your business

    A well-designed customer gifting program isn’t just a nice gesture; it’s a strategic lever that can drive emotional connection, word-of-mouth marketing, and long-term loyalty. Here’s why it works and why more companies should consider it.

  • A coffee cup, saucer, and laptop sit on a wooden table in a warm-lit room. Overlaid text reads: When leadership communication lacks clarity, trust drops nearly 15 points.

    Article

    Is TMI Syndrome disengaging your sales force?

    Information is power until it isn’t. For many sales organizations, communication has become a flood. Too much, too scattered, too impersonal. Our global research shows that “TMI Syndrome” (too much information) is one of the biggest engagement killers in sales today.

  • A hand holds a round object with a yellow star. Text reads: AI doesn’t replace human recognition; it surfaces the impact leaders want to celebrate. The image has an orange gradient background.

    Article

    How AI is reshaping career milestones

    Most organizations don’t have a career milestone problem. They have a visibility and consistency problem.

  • A smiling woman celebrates inside a box. Text reads, Non-cash rewards create emotional impact that money doesnt provide. Orange suitcases, photos of happy people, and a smartwatch are also shown.

    Article

    Why cash alone can’t buy commitment

    While employees often say they want cash, their behavior tells a different story. When companies balance monetary rewards with personalized, aspirational recognition, they don’t just compensate employees, they inspire them.

  • A smiling woman opens a shop door. Text: “Webinar | On Demand. The New Rules of Engagement for Employees.” Photos of Amy Stern and Mark Hirschfeld, VPs at BI Worldwide, appear with their titles. BI Worldwide logo is visible.

    Webinar

    The New Rules of Engagement for Employees

    Watch this on demand webinar with Mark Hirschfeld and Amy Stern of BI WORLDWIDE for a practical, research-backed conversation on what actually drives employee inspiration today and how leading organizations are turning insight into action.

  • White and pink text on a dark pink background with upward-pointing, glowing arrows reads: The best sales incentive programs strengthen connection, loyalty, and appreciation while driving performance.

    Article

    6 ways to build sales incentives your team will love

    The sales landscape continues to rapidly evolve, and companies are rethinking how they inspire and reward their sales teams. Here are six sales incentive strategies that you can use to motivate and engage your sales teams while showing them a little well-earned appreciation.

  • Close-up of a person with glasses looking at a screen. Text on the image reads: Five-star experiences don’t just reward success; they make people want to earn again. Orange stars are visible in the background.

    Article

    5 experiences that can transform your incentive program

    Crafting engaging experiences as an individual leader can be challenging. Designing the right experience requires intentional planning from concept and inspiration to execution and delivery. Here are five experiential rewards that consistently earn five-star ratings from top performers.