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Thought Leadership

  • A person wearing a headset smiles while sitting at a desk. The text reads, Call centers continue to play a pivotal role in shaping the future of customer service. The background is blurred, with warm-toned lights.

    Article

    The evolving landscape: 5 call center trends

    In the fast-paced world of customer service, call centers stand as the frontline troops, bridging the gap between businesses and their clients. With each passing year, the landscape of call centers undergoes significant transformations, influenced by technological advancements, shifting consumer behaviors and emerging industry standards.

  • A woman in casual attire sits on a red chair with a laptop on an illustrated desk. Text reads: Employees who feel connected to their manager are 5.7x more likely to feel inspired at work.

    Article

    3 Cs of onboarding

    When new hires are reminded how they impact the company, they are 2x more likely to want to stay.

  • Yellow background with a white speech bubble saying Tell us what you think... and text reading #7 Ask employees for feedback. An orange circle with the number 7 is in the top left corner.

    Article

    20 fast and easy ways to recognize employees

    Making employee appreciation integral to your workplace culture can be achieved through meaningful and intentional practices.

  • An image features a quote: Employees who believe their good work will be recognized are 12.4 times more likely to say they have a great company culture. A red origami crane is prominent among gray cranes on a patterned background.

    Article

    The New Rules of Engagement employee inspiration research report

    Employees who believe their good work will be recognized are 12.4 times more likely to say they have a great company culture.