Article
Running a successful retail sales incentive program required more than just numbers and metrics—it required passion, vision and a genuine commitment to the success and well-being of employees.
Case Study
A large telecommunications client aimed to boost mobile line sales with a fun fourth-quarter incentive program. We designed a competitive head-to-head matchup across various channels, rewarding agents based on performance. Discover how this strategy led to significant improvements in sales and revenue in our case study.
Case Study
A telecommunications client sought to boost employee understanding and confidence in their products through a gamified learning platform. We designed a program that significantly increased engagement and product knowledge, driving sales growth. Discover how this strategy led to impressive results in our case study.
Case Study
A large telecommunications company needed a strong fourth quarter to meet their year-end sales goals after missing targets for three consecutive quarters. We proposed a unified national promotion with award points and team competitions. Discover how this strategy helped them exceed their goals and generate significant revenue in our case study.
Case Study
A leading HVAC manufacturer aimed to end their fiscal year strong with a GoalQuest® program culminating in a Warehouse Windfall. This three-month promotion incentivized managers to exceed growth targets. Discover how this high-risk, high-reward strategy led to extraordinary sales performance and engagement in our case study.
Case Study
A leading heavy equipment manufacturer launched a new product line and used a competition-based promotion to motivate their sales reps. The campaign kept reps engaged and competitive, leading to impressive results. Discover how this innovative approach transformed their sales strategy in the full case study.
Case Study
A leading soft drink manufacturer turned their 60,000+ employees into brand ambassadors through a revamped lead-generation program. Employees earned points for submitting qualified leads, which could be redeemed for various rewards. The program’s success led to significant increases in participation and new customer outlets. Discover how this innovative approach transformed their sales strategy in the full case study.
Case Study
An entertainment client struggled to drive high-margin subscription sales through their telecom partners. We developed an incentive program that included stretch goals, competitions, and on-the-spot rewards. This approach led to significant increases in subscription sales and agent engagement. Discover the full story and impressive results in the case study.
Case Study
A luxury automotive manufacturer faced declining sedan sales as customers shifted towards SUVs and trucks. Partnering with us, they launched a program offering luxury vacations instead of cash incentives to sales managers. This approach boosted engagement and competition, leading to impressive sales results. Discover how this innovative strategy transformed their sales in the full case study.
Article
In the fast-paced world of customer service, call centers stand as the frontline troops, bridging the gap between businesses and their clients. With each passing year, the landscape of call centers undergoes significant transformations, influenced by technological advancements, shifting consumer behaviors and emerging industry standards.